VizExplorer, a leading provider of operational intelligence solutions for casinos, today announced continued revenue growth, several new customer wins, and major software enhancements focused on operational efficiency and ease of use. The company is also honored that many of its existing customers have chosen to expand their relationship by adding both new products and consulting services.
VizExplorer recently signed new customer agreements with casinos including, but not limited to, Mohegan Gaming & Entertainment, Prairie Band Casino & Resort, Feather Falls Casino & Lodge, The Mill Casino Hotel & RV Park, Jamul Casino, Sun International Monticello Chile, SkyCity Casino New Zealand, and a large casino in the Western United States. More than 75% of VizExplorer customers have licensed multiple products and VizExplorer continues to boast excellent customer satisfaction scores supported by our Customer Success Team resulting in a 94% customer retention rate. This continued momentum further validates VizExplorer’s solution focused strategy, driven by software and integrated Managed Services.
VizExplorer released a major software update earlier this year, generating tremendous customer excitement, including campaignViz (streamlined Campaign Manager and new Post Forma dashboard) and floorVizOps with built-in Net Lift calculations (including Cannibalization). VizExplorer also recently introduced the new Slot Recommendation Engine – a new, automated, game-change analysis solution for slot operators.
Finally, emphasizing the power of VizExplorer’s solution approach, 2019 also witnessed the continued success and expansion of VizExplorer’s Managed Services offering, a consulting solution that combines a team of gaming experts paired with VizExplorer software to provide profit-enhancing recommendations across slots, marketing, player development, as well as data driven enterprise strategies for the C-Suite. Results show that customers that execute on Managed Services recommendations and strategies have seen positive returns and annualized results that payback their VizExplorer investment multiple times over.
“VizExplorer is thrilled that hundreds of properties across the world choose to partner with VizExplorer to support their strategic business initiatives,” said David Patent, CEO, VizExplorer. “We are proud of our latest software release and customer feedback has been overwhelmingly positive. We look forward to extending our competitive advantage in the marketplace, addressing a broad range of business problems, led by a strong team of experienced casino operations people.”
VizExplorer will exhibit in booth #3630 at the upcoming Global Gaming Expo, held October 14-17, 2019 at the Sands Exposition in Las Vegas. Request a product demonstration during the conference at www.vizexplorer.com/g2e2019.
VizExplorer is a leading provider of operational intelligence (OI) solutions to the gaming industry. The next generation in data-driven decision making, OI lets businesses analyze live, fast-changing data and take immediate action using a single toolset. VizExplorer’s applications and tools help enterprises address smart space and profit optimization, marketing campaign management, CRM and customer service, and service and dispatch management. VizExplorer is headquartered in San Diego, with offices in Las Vegas and Wellington, New Zealand. www.vizexplorer.com