Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has been recognized as a market leader in DMG Consulting’s latest Contact Center Workforce Optimization Market Share Report.*
According to the report, Verint’s five-year compounded annual growth rate (CAGR) between 2016 and 2020 for sales of contact center WFO solutions is strong, particularly given the amount of revenue Verint earned in this sector. Verint moved into first place in several categories in fiscal year 2020 including: contact center WFO revenue, services revenue and indirect WFO sales. The company retained its commanding leadership position for sales of WFO solutions to the branch and back office. Verint also moved into the market leadership position for sales of contact center recording solutions, which was estimated by DMG to be the second largest sector in the WFO suite market for the year.
According to Donna Fluss, president, DMG Consulting, “Workforce optimization solutions have been major contributors to the success of contact centers because they give managers oversight capabilities, regardless of where their agents are based, although having cloud-based offerings made the remote workforce challenge much easier than it was for companies that had less flexible premise-based solutions.”
Verint’s continued innovation in contact center recording supports these rankings with the launch of Engagement Data Management and enterprise recording capabilities in unstructured data environments as well as the native integration of Verint Recording with Microsoft Teams calling and meeting scenarios.
“The Verint WFO solution is leading across the enterprise from the contact center to the back office and the branch,” says Verint’s Celia Fleischaker, chief marketing officer. “Our open cloud platform provides flexibility and enables us to expand our partner ecosystem leading to accelerated indirect sales, all to the benefit of our customers worldwide.”
Workforce Optimization is part of Verint’s Workforce Engagement suite that is designed to connect work, data and experiences across the enterprise in order to power the future of work, engage employees, and create enduring customer relationships.
Visit Verint Workforce Engagement to learn more.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement™ to help customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company™. Learn more at Verint.com.
*Source: DMG Consulting, Contact Center Workforce Optimization Market Share Report, May 2021. This report measures revenue for fiscal full-year 2020.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2021, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2021, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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