Press release

Verint Voice of Customer Solutions Recognized Among Top Digital Voice of Customer (VoC) Specialists by Independent Research Firm

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Verint®
Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™,
today announced that two of its Voice of Customer (VoC) solutions were
recognized in “The Forrester Wave™: Digital
Voice-Of-The-Customer Specialist Platforms, Q2 2019” report by Forrester
Research, Inc.

Verint1 was named a Strong Performer and ranked highest in
the current offering category. Verint2 received the highest
scores in the overall revenue criteria, and among the highest in the
market presence category. Verint3 received the highest
possible score in the criteria of feedback collection methods, analysis
capabilities, open-text response capabilities, digital interaction
analysis, alerting capabilities, and professional services.

“We’re proud to have two of our solutions recognized as top digital VoC
providers that matter most. Today also marks the launch
of our new Verint Unified VoC solution, tailored to serve the unique
needs of CX leaders within large enterprises by listening to customers
at scale and eliminating VoC blind spots across channels,” says Verint’s
Ben Smith, General Manager of Voice of the Customer Solutions. “Only
Verint can harness contact center and digital feedback holistically,
while leveraging machine learning and automated insights to drive
customer satisfaction and growth.”

The methodology for The Forrester Wave™: Digital VoC
Specialists, Q2 2019 report includes vendor surveys, product demos,
client reference calls, and client reference surveys. Access the full
report and detailed evaluations of Verint VoC solutions here.

Faith Adams, author of Forrester Wave™: Digital VoC
Specialists, Q2 2019, is a guest speaker at the Verint Engage
customer conference in Orlando today in session entitled “Combine VoC
and Operational Data to Make CX Everyone’s Job and Generate Improved
ROI.”

Helpful Link

1 Verint ForeSee

2 Verint ForeSee and Verint OpinionLab

3 Verint ForeSee

About Verint Systems Inc.

Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000 organizations in
more than 180 countries—including over 85 percent of the Fortune
100—count on intelligence from Verint solutions to make more informed,
effective and timely decisions. Learn more about how we’re creating A
Smarter World with Actionable Intelligence® at www.verint.com.

This press release contains “forward-looking statements,” including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management’s expectations
that involve a number of risks, uncertainties and assumptions, any of
which could cause actual results to differ materially from those
expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, and other filings we
make with the SEC. The forward-looking statements contained in this
press release are made as of the date of this press release and, except
as required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.

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