Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced it is providing a Covid-19 rapid response effort to complement its Interaction Analytics solution for organizations needing immediate and ongoing insight into Covid-19 impacts on customers and employees now mostly working from home.
“This is a challenging time for everyone–employees, businesses and citizens,” says Verint’s Nancy Treaster, SVP and general manager, strategic operations. “Interaction analytics is a powerful tool to detect shifts in call dynamics and compliance resulting from the currently changing environment, so organizations can be in the best position to guide customers and the business.”
Verint is working urgently and flexibly with organizations whose business models have changed overnight – as they spin up remote agent networks and require insight into the new call content and greater visibility into compliance, processes and policies.
The solution is helping organizations formulate coordinated and data-driven responses to customer concerns, update agents on answers to key issues and customer queries, and surface real-time insights and analysis. This is especially needed as organizations are challenged to remain responsive in a fluid and dynamic business environment, with a remote workforce, where a coordinated and consistent response across the organization is essential.
Verint’s Covid-19 Analytics Support is configured out-of-the-box with a set of 13 pre-built categories that are easily imported into an existing Verint Speech Analytics solution, providing timely and valuable insights to improve responsiveness. Additionally, existing language models are calibrated and customized to include new terminology related to this crisis. The results can be automatically pushed to the data warehouse to fuel insight and action across other Verint solutions, including Performance Management and Quality Monitoring.
Verint is hosting a series of webinars addressing how customers can adapt faster and respond smarter to COVID-19 related business challenges. To learn more and register, click here. To learn more about Verint’s Customer Engagement offerings, including Interaction Analytics, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2020, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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