Press release

trivago Hotel Relations Books Talkdesk to Optimize Contact Center

Sponsored by Businesswire

the cloud contact center for innovative enterprises, today announced trivago
Hotel Relations
selected Talkdesk as its contact center solutions
provider for more than 150 agents. A dedicated sales subsidiary of trivago,
a global hotel search platform, trivago Hotel Relations is on a mission
to establish strong relationships with hoteliers and industry partners
around the world. trivago Hotel Relations is focused on selling
innovative tech products to accelerate trivago’s direct business and
make hoteliers more successful.

A flexible, configurable and scalable solution was a key differentiator
in trivago’s decision to select Talkdesk
Enterprise Cloud Contact Center
to support its rapidly growing team.
trivago needed a single system to improve workflow, integrate with its
existing CRM and increase agent efficiency. Talkdesk Intelligent
, infused with artificial intelligence (AI) through Talkdesk
iQ, will streamline incoming call flow and empower trivago contact
center administrators to easily customize inbound routing. Calls are
assigned to pre-set language groups, offering callers the option to wait
for an agent in their preferred language, receive a call-back, or switch
to a different language.

“Talkdesk is simple to use and tailor to our needs which will enable us
to streamline our processes, making our agents’ jobs easier,” said
Antonia Eversberg, advertiser operations, trivago. “We are confident
that with Talkdesk, we will provide our hoteliers a more customized and
exceptional customer experience”.

Seamless integration with its existing Salesforce CRM database was
another area of need for trivago and crucial to the Talkdesk
implementation and transition process. With Talkdesk
for Salesforce
providing peace of mind that its extensive customer
database remained accessible, Trivago agents will now have immediate
access to caller information through automatic screen pops, reducing
average handle time, caller wait time and improving overall efficiency.

“High-growth companies like trivago Hotel Relations recognize the need
for a cloud contact center solution that can scale and innovate at a
pace that will drive them forward, rather than slowing them down,” said
Tiago Paiva, chief executive officer, Talkdesk. “We are pleased to
support trivago’s growing customer service and sales organization and
look forward to helping it differentiate through superior customer

Additional Information

About Talkdesk

Talkdesk Enterprise Cloud Contact Center empowers companies to make
customer experience their competitive advantage. With enterprise-class
performance and consumer-like ease of use, Talkdesk easily adapts to the
evolving needs of sales and support teams and their end-customers,
resulting in increased customer satisfaction, productivity and cost
savings. Over 1,400 innovative enterprises around the world, including
IBM, Acxiom, Discovery Education and Peloton, rely on Talkdesk to power
their customer interactions. Learn more and request a demo at