The first of its kind, fully automated and on-demand roadside assistance
app is now recruiting service providers for a nationwide network.
Mach1’s app dispatches the closest service provider in real time through
a patent pending process and dispatching system. The sophisticated
algorithms connect customers to providers for their roadside assistance
Customers can utilize eight different roadside assistance services: tow
truck, out-of-fuel, lockout, dead battery, flat tire, mobile mechanic,
trip inspection, and a local non-emergency police connection. They don’t
need a membership or subscription and can order the services as needed
Service Providers can sign-up
to provide any combination of services they wish to, and are not
required to have a tow truck. “In-fact, many tow companies are putting
on pick-up trucks to service these customers, because you don’t need a
tow truck to bring someone fuel, change a tire or jump start a vehicle,”
said Rick Narpaul, Founder and CEO of Mach1.
“We wanted to use technology to solve the pain points in the industry so
we’ve really put a lot of effort into getting the tech right,” said
Co-Founder and President Laura Narpaul. Mach1 is helping the entire
roadside assistance community, from customers and providers, to even
other auto clubs, insurance companies and car dealerships with its
technology licensing and whitelabeling options.
Businesses and independent providers are now registering with Mach1 on a
custom built portal
and dashboard. They’ll be able to manage their services offered,
while viewing graphs on the service calls completed, revenue earned,
customers ratings, and other features.
Service Providers are especially excited about many of the apps features:
-Direct connect with customers
-Automated, patent-pending dispatch system – no dispatcher contact
-Price window (provider chooses final price within price window – no
-Payment processing in app
-GPS to customer
-In-App communication (text or call customer in app)
-Auto-pay every 24 hours (48 rolling)
Mach1 also offers a veteran
and first responder program which reimburses for passed background
checks and potentially safety equipment. “The goal is to help veterans
earn extra income on a part-time or full-time basis based on their
knowledge and skill set within the roadside assistance industry,” said
Many times, off-duty police officers stop to help a person in need of
roadside assistance. These officers and other first responders have an
opportunity to make some extra cash, doing something they would have
likely done in their free time.
Service providers don’t pay any monthly subscription fees for access to
the Mach1 customers, and the app is free to download, when it becomes
available. They simply pay an operating fee for Mach1 to run the app at
the time of a service call. The fees vary depending on the region of the
service, but is designed to create a benefit to them, versus the price
haggling and flat fees they’re used to.
Providers are all vetted to ensure safety is a first priority including
background checks and safety training. Providers that can provide a
current background check can apply to have it reviewed against Mach1’s
community standards, or they can use Mach1’s automated checking process
Mach1 is recruiting providers to build a nationwide network and will be
announcing the launch of its apps within the next quarter of 2019, which
is in the final stages of beta testing. The company has almost completed
its Pre-Seed round funding and will be looking to go directly in Seed
funding round by Q3 or Q4 of this year. “There’s a reason the Forbes
Tech Council has predicted industry transformation this year. We believe
the industry is ready, and prime for disruption,” said Laura Narpaul.
Service Providers can apply here
to be a part of the future of roadside assistance.
Mach1 is the first on-demand app to truly automate & digitize the
roadside assistance industry. Our patent-pending process is changing the
way roadside assistance gets done, making it easier, faster, and more
cost-effective for both customers and providers. We’ve built an
automated platform that automatically dispatches the closest service
provider to you, getting you help fast, right when you need it most. You
can order roadside assistance without membership fees and you’ll have
the reassurance that your provider has been background checked and
safety certified before they help. For more information please visit: www.mach1services.com
or email email@example.com.