Jobber, the leading provider of home service management software, has been named a Silver Stevie® winner at the 14th annual Stevie® Awards for Customer Service in the Computer Software – 100 or More Employees category. This international recognition from one of the world’s premier business awards is determined by an independent panel of judges and industry experts.
Jobber’s Customer Success Team, which sits on the frontlines of customer satisfaction, plays a pivotal role in driving the company’s commitment to its customers. The department manages support requests from Jobber’s 70,000+ active customers that span across 50+ industry verticals, including lawn care, HVAC, painting, residential cleaning, and more.
“At Jobber, we want to have long-lasting relationships with our customers that are built on trust and a genuine desire to help these small businesses be successful,” says Sam Pillar, CEO & Co-founder at Jobber. “Our Customer Success Team goes above and beyond the call of duty every single day in support of our customers and we wouldn’t be here without them. I couldn’t be happier that this team is receiving the recognition it deserves.”
Providing exceptional customer service is a key part of Jobber’s business strategy. Every Jobber customer, regardless of their membership plan, has access to the company’s Customer Success Team. The company’s customer-centric approach is also seeded in Jobber’s core values and as a fundamental philosophy that is embraced by each employee. Beyond providing product assistance, tech support, and personalized one-on-one coaching, the Customer Success Team is also known for their “surprise and delight” moments. It’s this kind of above-and-beyond support for our customers that helped Jobber become a Stevie® Award winner.
When asked about their experience using Jobber, Brian and Kristy Boase, owners of MIL-SPEC Landscaping say, “if you’re not a tech whiz, don’t worry. Jobber will walk you through everything making it a seamless process. While the platform is second-to-none, that’s not even the best part. The best part is the customer service. I cannot name one other company with the same level of customer service that Jobber has.”
“Our customers are some of the hardest working people I’ve ever encountered, and it’s a thrill to watch these businesses grow year after year,” says Justine Burns, Director of Customer Success at Jobber. “It’s truly a privilege to be part of their success.”
More than 2,600 nominations from organizations of all sizes and in virtually every industry across 48 nations were evaluated in this year’s Stevie® Awards competition. Winners were revealed during a gala banquet on Friday, February 28 at Caesars Palace in Las Vegas, Nevada.
To learn more about Jobber, visit www.getjobber.com.
Jobber (@GetJobber) is an award-winning platform that helps small home service businesses organize their entire operations, from scheduling jobs and managing their crews, to invoicing customers and collecting payments. Unlike manual processes and single feature apps, Jobber’s platform streamlines and automates daily operations, replacing duplicate entry and repetitive tasks with tailored automation. Since launching in 2011, businesses using Jobber have serviced over 10 million people in more than 43 countries, delivering over $6 billion annually, and growing, in services to their customers. In 2019, the company was recognized as the second fastest growing software company in Canada by Canadian Business’ Growth 500, and named a winner of the Technology Fast 500™ and Technology Fast 50™ programs presented by Deloitte.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.