Press release

The Granicus Subscriber Network Surpasses 200 Million Milestone, Provides Governments Unprecedented Access to Citizens

Sponsored by Businesswire

the leading provider of cloud-based software solutions and digital
engagement services for the public sector, today announced that the
subscriber base of citizens who have opted-in to multi-channel
communications with their governments through the govDelivery platform
now totals over 200 million people, the largest network of its kind.

Granicus’ Subscriber Network utilizes a proprietary, machine
learning-based recommendation engine, built from several hundred million
subscriptions and billions of interactions to create an unprecedented
‘reach effect’. Granicus’ engine suggests additional, valued connections
that rapidly expand digital community membership and enables a unique
level of direct, personalized connection between government and citizens.

Each new subscriber adds to govDelivery’s ability to help governments
build active and engaged communities by connecting individuals to the
services, events, meetings, and other government activities that affect
their lives. Not only do these connections make an impact on people’s
relationships with their governments and create a meaningful citizen
experience, they enable government organizations with insights into
citizen needs.

“Each day, an additional 30,000 people subscribe to receive personalized
information on the subjects and services from their government that are
important to them. Our insights from those connections enable customers
to deliver better citizen journeys and more engaged communities,” said
Granicus CEO Mark Hynes. “The 200 million subscriber milestone is a
significant reminder of the benefits that come with scale. Our unmatched
reach and unified platform enables new government customers to rapidly
build, grow and engage their digital audience.”

Over 4,200 public sector organizations rely on Granicus to help reach a
broader audience and leverage effective digital communication strategies
to improve outcomes and program success. Granicus customers include each
of the cabinet-level departments of the U.S. federal government, all 50
state governments, 48 of the largest 50 cities in the U.S., and over 300
government organizations in the U.K.

The 200 millionth citizen in Granicus’ Subscriber Network signed up to
connect with the U.S. Department of Labor through Granicus’ govDelivery
communications software. The Department of Labor has nearly doubled
their subscribers from 800,000 in 2016 to 1.5 million citizen
subscribers today. With a communication engagement rate approaching 50%,
DOL is interacting with the public in a way that is both relevant and
targeted, ensuring that the right messages get delivered to the broadest
and most responsive audiences.

“Granicus helps government build active digital communities. Whether
it’s informing millions of veterans about a new program, helping
residents apply for permits or pay fees, or manage a graffiti clean-up
request, Granicus allows government to connect efficiently on a massive
scale” added Hynes.

With today’s announcement, Granicus is releasing more detailed public
statistics related to the Granicus Subscriber Network, available at

Granicus Subscriber Network & govDelivery Quick Facts:

Unique Subscribers: 200,000,000 and growing

Daily Average Subscriber Growth: 30,000 (About 1 per second)

Communications Deliverability: Greater than 98 percent

Average Subscription Rate: 2.1 subscriptions per subscriber

Messages Read: 6,000 messages read per minute

Countries Reached: 235

Communication Sent Per Year: 10 billion+

Subscribers in the U.K.: 15 million

Public Sector Clients: 4,200+

Granicus’ 200 million user milestone comes on the heels of
the company’s acquisition of Firmstep
, a global leader in government
service transformation. With the combined capabilities of Firmstep and
Granicus, this acquisition creates the world’s first unified Civic
Engagement Platform offering web content management, online
transactions, digital communications, citizen CRM, 311 service requests,
and meeting transparency – for the first time, from a single,
government-focused provider.

About Granicus

Granicus connects governments with the people they serve by providing
the first and only civic engagement platform for the public sector. Over
4,200 federal, state and local government agencies and more than 200
million citizens power an unparalleled Subscriber Network that turns
government missions into quantifiable results. With comprehensive
cloud-based solutions for communications, government website design,
meeting and agenda management software, records management, and digital
services, Granicus empowers stronger relationships between government
and citizens. For more information on how to automate and streamline
processes, reduce costs, create digitally-connected communities, and
increase transparency, visit