Press release

The Cashless Culture: Are We There Yet?

Sponsored by Businesswire

Under the mattress, in your phone or through your fingerprint? How close
are we to adopting a cashless culture? In a new research study, Cashless
Culture, the Marketer’s Guide to the Emerging Cashless Consumer
conducted by Origin, Hill Holliday’s independent research arm, consumers
grapple with the future of cash, cards, mobile, and everything in
between. The findings represent significant insights into the grocery,
retail and restaurant categories in particular.

The Cashless Culture study is based on the views of over
1000 diverse, qualified smartphone users, 18 years of age and older,
varying in age, sex, and geographic location.

The study examines current preferences, habits, and attitudes among US
consumers about going cashless and cardless, including adoption rates
and barriers for mobile and app-based payments, and the attitudes that
still remain for both consumers and businesses in their attachment to
cash. Unsurprisingly, younger consumers are leading the way in mobile
wallet and app-based payments such as Apple Pay or Venmo, but they
remain uncommitted. And businesses are pushing back on accepting mobile
payments due to costs, tech adoption and perceived lack of interest
among consumers.

As part of the research, Hill Holliday also conducted a deprivation
study with 10 adults, who agreed to “go cashless” for a week and record
their experiences. The results were surprising, shining light on the
social pressure aspect of mobile and app-based payments: “I asked if
the restaurant accepted mobile payments and the waitress looked at me
said one participant. Spoiler alert: every
participant cheated.

The complete study can be found HERE.
Among the compelling data points:

Cash and Cards Are Far From Dead

  • 76% still carry cash daily
  • 55% hate the idea of life without cash

We’re Still New at Mobile Payments, But Younger Consumers are Leading
the Way

  • 58% of those using mobile payments have only started in the past year
  • 45% of those over 40 have never used mobile payments; while 22% of
    those under 40 use it daily

Significant Barriers to Going Cashless Remain:

  • 45% say there is no reason to use mobile payments
  • 63% say clear and consistent visual cues around mobile payment options
    are needed at P.O.P.

“We were really surprised how attached to cash the average consumer
still is,” said Katherine Schilling, Strategy Director for Hill Holliday
and a key driver of the study. “The user experience isn’t quite there
yet for mobile and app-based payments, and many businesses still
struggle with the transaction technology. Another surprise: social
pressures surrounding cashless payment were a recurring theme. Brands
still have a lot to learn about which consumers will go cashless, and
how they can help them get there.”

About Hill Holliday
Fighting the daily share battle in the
noisiest categories. It’s what we do. Hill Holliday is proud to be one
of the top creative marketing agencies in the country, with over 400
employees across our network. Since 1968, we’ve built our business on
winning that daily share battle for our clients in the noisiest and most
competitive categories. Blending superior creative, media, and
technology, we deliver game-changing ideas for industry leaders like
Bank of America, Optum, Boar’s Head, Tempur Sealy International, Party
City, Capella University, Novartis, Johnson & Johnson, Simple Mobile,
Frontier Communications, and Cracker Barrel. For more about our people,
our work, and our culture, please visit

About Origin
Origin is a market research company
specializing in applied psychological and data sciences, owned by Hill
Holliday. Staffed by survey methodologists, consumer psychologists, and
data strategists, Origin brings a rigorous set of methods to help solve
any business challenge. While Origin has a strong foundation in
traditional market research methods, they are also pioneering new
analytics techniques that merge market research with machine learning
and pattern recognition tools. This allows Origin to augment any survey
research with additional data sources to help triangulate deeper and
more powerful insights. To find out more, visit us at