Syncsort today announced that the company has been named a Leader in the IDC MarketScape: Worldwide Customer Communications Management 2020 Vendor Assessment (doc #US45439320, March 2020).
“In light of recent events around the world, the ability to quickly, effectively and accurately communicate with consumers through digital platforms is more critical than ever,” said Greg Van den Heuvel, EVP and GM of Customer Engagement Solutions, Syncsort. “Our position as a Leader in this IDC MarketScape evaluation validates the proven capabilities within our EngageOne suite of products to create scalable and data-driven solutions that can be delivered through modern platforms, in real-time.”
EngageOne is a suite of customer engagement solutions that help companies connect with customers when, where, and how they desire. Using personalized and data-driven insights, EngageOne products create the seamless, omni-channel experiences that customers demand across every channel. It includes personalized video, chatbot, digital, mobile and self-service solutions that transform print and document communications into meaningful customer experiences.
For Customer Communications Management (CCM), EngageOne Compose empowers business users to create and manage real-time personalized communications that are tailored to customer needs and delivered securely wherever they are – mobile, tablet, desktop or paper. EngageOne Compose efficiently handles document creation through to archiving, electronic delivery and resend requests. It can be deployed on premise or in the cloud and easily integrates with the applications, systems and touchpoints preferred by your customers. Managing all communications on a single platform brings a new level of enterprise-wide consistency and control-to-customer interactions.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
At Syncsort, we organize data everywhere to keep the world working. With the closing of the Pitney Bowes software and data business acquisition in December 2019, we now offer powerful data integration and optimization software alongside best-in-class location Intelligence, data enrichment, customer information management and engagement solutions. Together, we form a data management software powerhouse serving more than 12,000 leading enterprises and hundreds of channel partners worldwide. Learn more at www.syncsort.com.