Press release

Spok Reports First Quarter 2019 Operating Results; Record First Quarter Software Revenue; Continued Strong Wireless Trends

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Spok Holdings, Inc. (NASDAQ: SPOK), a global leader in healthcare
communications, today announced operating results for the first quarter
ended March 31, 2019. In addition, the Company’s Board of Directors
declared a regular quarterly dividend of $0.125 per share, payable on
June 24, 2019, to stockholders of record on May 24, 2019.

Key First-Quarter Operating Highlights:

  • Record first quarter software revenue of $19.2 million was up 1.6
    percent from software revenue of $18.8 million in the prior year
    quarter. Included in first quarter software revenue was $9.0 million
    of operations revenue and $10.2 million in maintenance revenue,
    compared to $9.4 million in operations revenue and $9.4 million in
    maintenance revenue in the first quarter of 2018.
  • Software bookings in the first quarter totaled $14.7 million. First
    quarter bookings included $6.0 million of operations bookings and $8.7
    million of maintenance renewals.
  • The renewal rate for software maintenance revenue in the first quarter
    of 2019 continued to exceed 99 percent.
  • The quarterly rate of paging unit erosion was 1.0 percent in the first
    quarter of 2019, compared to 0.7 percent in the prior quarter and down
    from 1.8 percent in the year-earlier period. Net paging unit losses
    were 10,000 in the first quarter of 2019, compared to 7,000 in the
    prior quarter and down from 19,000 in the first quarter of 2018.
    Paging units in service at March 31, 2019, totaled 982,000, compared
    to 1,030,000 at March 31, 2018.
  • The quarterly rate of wireless revenue erosion was 2.1 percent in the
    first quarter of 2019, up from the record-low 0.7 percent erosion in
    the prior quarter and up from 1.3 percent in the year-earlier quarter.
  • Total paging ARPU (average revenue per unit) was $7.32 in the first
    quarter of 2019, compared to $7.47 in the year-earlier quarter and
    $7.36 in the prior quarter.
  • Operating expenses in the first quarter of 2019 totaled $40.6 million,
    compared to $42.5 million in the prior year quarter. Adjusted
    operating expenses (excludes depreciation, amortization and accretion)
    totaled $38.3 million in the first quarter of 2019, down from $40.5
    million in the prior quarter and $39.8 million in the year-earlier
    quarter.
  • Capital expenses were $1.3 million in the first quarter of 2019,
    compared to $1.2 million in the year-earlier quarter.
  • The number of full-time equivalent employees at March 31, 2019,
    totaled 591, compared to 599 in the prior year quarter.
  • Capital paid to stockholders in the first quarter of 2019 totaled $4.5
    million. This came in the form of approximately $2.7 million from the
    regular quarterly dividend and approximately $1.8 million from share
    repurchases.
  • The Company’s cash, cash equivalents and short-term investments
    balance at March 31, 2019, was $81.8 million, compared to $87.3
    million at December 31, 2018.

2019 First-Quarter Results:

Consolidated revenue for the first quarter of 2019 under Generally
Accepted Accounting Principles (“GAAP”) was $41.8 million compared to
$43.1 million in the first quarter of 2018.

       
For the three months ended
   

Change

(Dollars in thousands) March 31, 2019 March 31, 2018

(%)

Wireless revenue
Paging revenue $ 21,687 $ 23,308 (7.0 )%
Product and other revenue   923       961     (4.0 )%
Total wireless revenue $ 22,610     $ 24,269     (6.8 )%
 
Software revenue
Operations revenue $ 9,009 $ 9,471 (4.9 )%
Maintenance revenue   10,145       9,374     8.2 %
Total software revenue   19,154       18,845     1.6 %
Total revenue $ 41,764     $ 43,114     (3.1 )%
 

GAAP net income for the first quarter of 2019 was $0.7 million, or $0.04
per diluted share, compared to net income of $0.3 million, or $0.02 per
diluted share, in the first quarter of 2018. In the first quarter of
2019, the Company generated $3.5 million of EBITDA (earnings before
interest, taxes, depreciation and amortization), compared to EBITDA of
$3.3 million in the prior year quarter.

   
For the three months ended
(Dollars in thousands) March 31, 2019     March 31, 2018
Net income $ 742 $ 345
Diluted net income per share $ 0.04 $ 0.02
EBITDA $ 3,474 $ 3,297
 

Management Commentary:

“We are encouraged with our performance in the first quarter of 2019, as
it was in-line with our seasonal expectations, and believe it provides a
solid basis for continued improvement through the remainder of the
year,” said Vincent D. Kelly, president and chief executive officer. “We
were particularly pleased with the record-high level of first quarter
software revenue and the sustained performance in our wireless business.”

In the first quarter of 2019, Spok paid $4.5 million in capital to
stockholders. During the quarter, the Company paid approximately $2.7
million in regular quarterly dividends and repurchased 131,012 shares of
common stock, totaling approximately $1.8 million. “In the first quarter
of 2019, we were proud to be able to execute against our capital
allocation strategy, returning capital through dividends and share
repurchases,” continued Kelly. “This quarter represents our 51st
consecutive quarter of paying a dividend. We have been able to achieve
this milestone while continuing to invest in the evolution of our
integrated communication platform, Spok Care Connect®, and
remaining a debt-free company.”

Kelly noted that in addition to the financial performance the Company
was able to achieve in the first quarter of 2019, progress was made in
several other areas, including product development, sales strategy and
key strategic partnership agreements. “Spok continues to build an
industry-leading reputation,” commented Kelly. “During the quarter, we
added more than a dozen new customers to the Spok family. We intend to
carry that momentum throughout 2019 to stimulate long-term growth.”

Michael W. Wallace, chief financial officer, said: “Expense management
and strong financial discipline have allowed us to continue to invest in
our business for long-term growth. In the first quarter, adjusted
operating expenses were down on both a sequential and year-over-year
basis, with improvements in most expense categories. Spok’s balance
sheet remains strong, with a cash, cash equivalents and short-term
investment balance of $81.8 million at March 31, 2019.”

Business Outlook:

Commenting on the Company’s previously provided financial guidance for
2019, Wallace noted: “We are pleased that the first quarter results are
in line with the full year 2019 guidance we had provided last quarter
and we are reiterating those expectations.” Regarding financial guidance
for 2019, Wallace said the Company expects total revenue to range from
$156 million to $174 million. Included in that total, the Company
expects software revenue to comprise $75 million to $85 million. Also,
Spok expects adjusted operating expenses (excludes depreciation,
amortization and accretion) to range from $155 million to $165 million,
and capital expenses to range from $3 million to $7 million.

2019 First-Quarter Call and Replay:

Spok plans to host a conference call for investors to discuss its 2019
first quarter results at 10:00 a.m. ET on Thursday, April 25, 2019.
Dial-in numbers for the call are 334-323-0522 or 877-260-1479. The pass
code for the call is 4329354. A replay of the call will be available
from 1:00 p.m. ET on April 25, 2019 until 1:00 p.m. ET on Thursday, May
9, 2019. To listen to the replay, please register at http://tinyurl.com/Spok2019Q1earningsreplay.
Please enter the registration information, and you will be given access
to the replay.

About Spok

Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Springfield, Va.,
is proud to be the global leader in healthcare communications. We
deliver clinical information to care teams when and where it matters
most to improve patient outcomes. Top hospitals rely on the Spok Care
Connect® platform to enhance workflows for clinicians,
support administrative compliance, and provide a better experience for
patients. Our customers send over 100 million messages each month
through their Spok® solutions. When seconds count, count on
Spok. For more information, visit spok.com or follow @spoktweets on
Twitter.

Spok is a trademark of Spok Holdings, Inc. Spok Care Connect and Spok
Mobile are trademarks of Spok, Inc.

Safe Harbor Statement under the Private Securities Litigation Reform
Act:
Statements contained herein or in prior press releases which
are not historical fact, such as statements regarding Spok’s future
operating and financial performance, are forward-looking statements for
purposes of the safe harbor provisions under the Private Securities
Litigation Reform Act of 1995. These forward-looking statements involve
risks and uncertainties that may cause Spok’s actual results to be
materially different from the future results expressed or implied by
such forward-looking statements. Factors that could cause actual results
to differ materially from those expectations include, but are not
limited to, declining demand for paging products and services, continued
demand for our software products and services, our ability to develop
additional software solutions for our customers and manage our
development as a global organization, the ability to manage operating
expenses, particularly third party consulting services and research and
development costs, future capital needs, competitive pricing pressures,
competition from traditional paging services, other wireless
communications services and other software providers, many of which are
substantially larger and have much greater financial and human capital
resources, changes in customer purchasing priorities or capital
expenditures, government regulation of our products and services and the
healthcare and health insurance industries, reliance upon third-party
providers for certain equipment and services, unauthorized breaches or
failures in cybersecurity measures adopted by us and/or included in our
products and services, the effects of changes in accounting policies or
practices, as well as other risks described from time to time in our
periodic reports and other filings with the Securities and Exchange
Commission. Although Spok believes the expectations reflected in the
forward-looking statements are based on reasonable assumptions, it can
give no assurance that its expectations will be attained. Spok disclaims
any intent or obligation to update any forward-looking statements.

 
SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF INCOME (a)
(Unaudited and in thousands except share, per share amounts and ARPU)
       
For the three months ended

3/31/2019

3/31/2018

Revenue:
Wireless $ 22,610 $ 24,269
Software   19,154     18,845  
Total revenue   41,764     43,114  
Operating expenses:
Cost of revenue 7,592 7,878
Research and development 6,167 5,735
Technology operations 7,674 7,750
Selling and marketing 6,110 6,490
General and administrative 10,747 11,964
Depreciation, amortization and accretion   2,359     2,713  
Total operating expenses   40,649     42,530  
% of total revenue 97.3 % 98.6 %
Operating income 1,115 584
% of total revenue 2.7 % 1.4 %
Interest income 449 283
Other (expense) income   (236 )   (47 )
Income before income taxes expense 1,328 820
 
Income tax expense   (586 )   (475 )
 
Net income $ 742   $ 345  
Basic and diluted net income per common share $ 0.04   $ 0.02  
Basic weighted average common shares outstanding   19,196,970     20,027,800  
 
Diluted weighted average common shares outstanding   19,356,712     20,153,291  
 
Cash dividends declared per common share   0.125     0.125  
Key statistics:
Units in service 982 1,030
Average revenue per unit (ARPU) $ 7.32 $ 7.47
Bookings $ 14,654 $ 18,124
Backlog $ 37,392 $ 35,930
 
(a) Slight variations in totals are due to rounding.
 
 
SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF INCOME (a)
(Unaudited and in thousands except share, per share amounts and ARPU)
                               
For the three months ended

3/31/2019

12/31/2018

9/30/2018

6/30/2018

3/31/2018

12/31/2017

9/30/2017

6/30/2017

Revenue:
Wireless $ 22,610 $ 23,091 $ 23,259 $ 23,658 $ 24,269 $ 24,579 $ 25,110 $ 25,639
Software   19,154     20,165     19,217     16,970     18,845     19,191     18,526     16,686  
Total revenue   41,764     43,256     42,476     40,628     43,114     43,770     43,636     42,325  
Operating expenses:
Cost of revenue (b) 7,592 8,772 8,141 7,596 7,878 7,122 7,069 7,190
Research and development 6,167 6,618 5,934 6,177 5,735 4,934 5,001 4,662
Technology operations 7,674 8,120 7,787 7,698 7,750 7,617 7,875 7,944
Selling and marketing 6,110 6,275 5,716 6,093 6,490 6,039 5,533 5,329
General and administrative 10,747 10,721 13,673 12,741 11,964 11,695 12,058 11,939
Depreciation, amortization and accretion   2,359     2,601     2,785     2,669     2,713     2,774     2,775     2,851  
Total operating expenses   40,649     43,107     44,036     42,974     42,530     40,181     40,311     39,915  
% of total revenue 97.3 % 99.7 % 103.7 % 105.8 % 98.6 % 91.8 % 92.4 % 94.3 %
Operating income (loss) 1,115 149 (1,560 ) (2,346 ) 584 3,589 3,325 2,410
% of total revenue 2.7 % 0.3 % (3.7 )% (5.8 )% 1.4 % 8.2 % 7.6 % 5.7 %
Interest income 449 628 384 342 283 229 214 154
Other (expense) income   (236 )   (593 )   (110 )   102     (47 )   (282 )   359     89  
Income (loss) before income taxes 1,328 184 (1,286 ) (1,902 ) 820 3,536 3,898 2,653
Income tax (expense) benefit   (586 )   5     446     730     (475 )   (24,920 )   (171 )   (1,155 )
Net income (loss) $ 742   $ 189   $ (840 ) $ (1,172 ) $ 345   $ (21,384 ) $ 3,727   $ 1,498  
Basic and diluted net (loss) income per common share $ 0.04   $ 0.01   $ (0.04 ) $ (0.06 ) $ 0.02   $ (1.07 ) $ 0.19   $ 0.07  
Basic weighted average common shares outstanding   19,196,970     19,445,401     19,456,149     19,750,941     20,027,800     19,987,763     19,977,263     20,353,801  
Diluted weighted average common shares outstanding   19,356,712     19,445,401     19,456,149     19,750,941     20,153,291     19,987,763     20,008,321     20,366,102  
Key statistics:
Units in service 982 992 999 1,024 1,030 1,049 1,063 1,086
Average revenue per unit (ARPU) $ 7.32 $ 7.36 $ 7.40 $ 7.41 $ 7.47 $ 7.46 $ 7.48 $ 7.52
Bookings $ 14,654 $ 23,076 $ 21,580 $ 18,488 $ 18,124 $ 19,190 $ 18,327 $ 20,405
Backlog $ 37,392 $ 40,422 $ 36,366 $ 36,295 $ 35,930 $ 42,305 $ 46,900 $ 43,455
 
(a) Slight variations in totals are due to rounding.
(b) An adjustment of $771 to cost of revenue, identified
in the fourth quarter of 2018, has been reflected in this table as
an increase to cost of revenue of $166, $196 and $359 in the first,
second and third quarters of 2018, respectively. Total operating
expenses, operating (loss) income, (loss) income before income
taxes, Net (loss) income and net (loss) income per share have been
adjusted accordingly to reflect these changes.
 
 
SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS (a)
(In thousands)
       

3/31/2019

12/31/2018

Unaudited
Assets
Current assets:
Cash and cash equivalents $ 62,927 $ 83,343
Short term investments 18,868 3,963
Accounts receivable, net 36,721 32,386
Prepaid expenses and other 8,666 9,578
Inventory   1,436     1,708  
Total current assets   128,618     130,978  
Non-current assets:
Property and equipment, net 9,823 10,354
Operating Lease right-of-use assets 16,965
Goodwill 133,031 133,031
Intangible assets, net 4,792 5,417
Deferred income tax assets 45,967 46,484
Other non-current assets   1,406     1,448  
Total non-current assets   211,984     196,734  
Total assets $ 340,602   $ 327,712  
Liabilities and stockholders’ equity
Current liabilities:
Accounts payable $ 3,358 $ 2,010
Accrued compensation and benefits 9,158 11,348
Accrued taxes 1,812 1,822
Deferred revenue 28,091 26,106
Operating lease liabilities 5,286
Other current liabilities   2,845     3,662  
Total current liabilities   50,550     44,948  
Non-current liabilities:
Asset Retirement obligations 6,615 6,513
Deferred revenue 470 476
Operating lease liabilities 12,204
Other long-term liabilities   229     1,221  
Total non-current liabilities   19,518     8,210  
Total liabilities   70,068     53,158  
Commitments and contingencies
Stockholders’ equity:
Preferred stock $ $
Common stock 2 2
Additional paid-in capital 88,266 90,559
Accumulated other comprehensive loss (1,361 ) (1,301 )
Retained earnings   183,627     185,294  
Total stockholders’ equity   270,534     274,554  
Total liabilities and stockholders’ equity $ 340,602   $ 327,712  
 
(a) Slight variations in totals are due to rounding.
 
 
SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (a)
(Unaudited and in thousands)
       
For the three months ended

3/31/2019

3/31/2018

Cash flows provided by operating activities:
Net income $ 742 $ 345
Adjustments to reconcile net loss to net cash provided by operating
activities:
Depreciation, amortization and accretion 2,359 2,713
Deferred income tax expense 517 475
Stock based compensation 528 1,234
Provisions for doubtful accounts, service credits and other 374 628
Adjustments of non-cash transaction taxes (53 )
Changes in assets and liabilities:
Accounts receivable (4,791 ) (4,106 )
Prepaid expenses, inventory and other assets (15,515 ) (1,215 )
Accounts payable, accrued liabilities and other 15,206 (2,182 )
Deferred revenue   1,803     3,106  
Net cash provided by operating activities   1,223     945  
Cash flows from investing activities:
Purchases of property and equipment (1,287 ) (1,164 )
Purchase of short-term investments   (14,824 )    
Net cash used in investing activities   (16,111 )   (1,164 )
Cash flows from financing activities:
Cash distributions to stockholders (2,647 ) (2,740 )
Purchase of common stock (including commissions) (1,810 ) (1,927 )
Purchase of common stock for tax withholding on vested equity awards   (1,011 )   (892 )
Net cash used in financing activities   (5,468 )   (5,559 )
Effect of exchange rate on cash   (60 )   (256 )
Net decrease in cash and cash equivalents (20,416 ) (6,034 )
Cash and cash equivalents, beginning of period   83,343     103,179  
Cash and cash equivalents, end of period $ 62,927   $ 97,145  
Supplemental disclosure:
Income taxes paid $ 80   $ 50  
 
(a) Slight variations in totals are due to rounding.
 
 
SPOK HOLDINGS, INC.
CONSOLIDATED REVENUE
SUPPLEMENTAL INFORMATION (a)
(Unaudited and in thousands)
                               
For the three months ended

3/31/2019

12/31/2018

9/30/2018

6/30/2018

3/31/2018

12/31/2017

9/30/2017

6/30/2017

Revenue
Paging $ 21,687 $ 21,997 $ 22,442 $ 22,824 $ 23,308 $ 23,624 $ 24,128 $ 24,572
Non-paging   923   1,094   817   834   961   955   982   1,067
Total wireless revenue $ 22,610 $ 23,091 $ 23,259 $ 23,658 $ 24,269 $ 24,579 $ 25,110 $ 25,639
 
License 2,840 3,496 3,175 1,993 4,376 2,990 2,572 2,264
Services 5,206 5,103 4,555 4,363 4,071 5,437 5,189 3,650
Equipment   963   1,568   1,296   1,107   1,024   945   1,102   1,127
Operations revenue $ 9,009 $ 10,167 $ 9,026 $ 7,463 $ 9,471 $ 9,372 $ 8,863 $ 7,041
               
Maintenance revenue $ 10,145 $ 9,998 $ 10,191 $ 9,507 $ 9,374 $ 9,819 $ 9,663 $ 9,645
Total software revenue $ 19,154 $ 20,165 $ 19,217 $ 16,970 $ 18,845 $ 19,191 $ 18,526 $ 16,686
               
Total revenue $ 41,764 $ 43,256 $ 42,476 $ 40,628 $ 43,114 $ 43,770 $ 43,636 $ 42,325
 
(a) Slight variations in totals are due to rounding.
 
 
SPOK HOLDINGS, INC.
CONSOLIDATED OPERATING EXPENSES
SUPPLEMENTAL INFORMATION (a)
(Unaudited and in thousands)
                               
For the three months ended
3/31/2019 12/31/2018 9/30/2018 6/30/2018 3/31/2018 12/31/2017 9/30/2017 6/30/2017
Cost of revenue
Payroll and related $ 4,931 $ 4,868 $ 4,923 $ 4,853 $ 4,874 $ 4,374 $ 4,330 $ 4,613
Cost of sales 2,080 3,349 2,623 2,119 2,475 1,990 2,228 1,904
Stock based compensation 107 44 75 75 55 58 4 60
Other   474   511   520   549   474   700     507   613
Total cost of revenue (b)   7,592   8,772   8,141   7,596   7,878   7,122     7,069   7,190
Research and development
Payroll and related 4,263 4,350 4,709 4,506 4,002 3,521 4,005 3,807
Outside services 1,745 2,115 1,040 1,481 1,513 1,361 849 659
Stock based compensation 11 5 71 90 71 (71 ) 43 65
Other   148   148   114   100   149   123     104   131
Total research and development   6,167   6,618   5,934   6,177   5,735   4,934     5,001   4,662
Technology operations
Payroll and related 2,647 2,616 2,866 2,618 2,693 2,413 2,582 2,607
Site rent 3,296 3,432 3,482 3,538 3,496 3,471 3,534 3,604
Telecommunications 996 1,021 950 935 898 979 1,060 1,001
Stock based compensation 30 24 24 24 24 20 20 20
Other   705   1,027   465   583   639   734     679   712
Total technology operations   7,674   8,120   7,787   7,698   7,750   7,617     7,875 7,944
Selling and marketing
Payroll and related 3,273 3,047 3,401 3,311 3,294 2,573 3,113 3,039
Commissions 1,424 1,759 1,225 1,397 1,774 1,634 1,234 1,121
Stock based compensation 161 99 135 135 135 93 84 99
Advertising and events 933 1,236 857 996 1,158 1,481 952 840
Other   319   134   98   254   129   258     150   230
Total selling and marketing   6,110   6,275   5,716   6,093   6,490   6,039     5,533   5,329
General and administrative
Payroll and related 4,041 4,087 4,834 4,340 4,416 3,649 4,569 4,420
Stock based compensation 219 860 1,118 943 949 774 711 755
Bad debt 308 303 513 279 528 143 184 107
Facility rent and office costs 2,294 1,573 1,553 1,824 2,144 1,865 2,013 1,995
Outside services 1,776 2,561 3,236 2,942 1,919 2,924 2,351 2,507
Taxes, licenses and permits 921 111 1,081 1,024 1,080 1,120 1,077 1,034
Other   1,188   1,226   1,338   1,389   928   1,220     1,153   1,121
Total general and administrative   10,747   10,721   13,673   12,741   11,964   11,695     12,058   11,939
Depreciation, amortization and accretion   2,359   2,601   2,785   2,669   2,713   2,774     2,775   2,851
Operating expenses $ 40,649 $ 43,107 $ 44,036 $ 42,974 $ 42,530 $ 40,181   $ 40,311 $ 39,915
Capital expenditures $ 1,287 $ 830 $ 1,630 $ 2,299 $ 1,164 $ 2,179 $ 1,816 $ 2,353
 
(a) Slight variations in totals are due to rounding.
(b) An adjustment of $771 to cost of sales, identified in
the fourth quarter of 2018, has been reflected in this table as an
increase to cost of sales of $166, $196 and $359 in the first,
second and third quarters of 2018, respectively. Total cost of
revenue and operating expenses have been adjusted accordingly to
reflect these changes.
 
 
SPOK HOLDINGS, INC.
UNITS IN SERVICE ACTIVITY, MARKET SEGMENT, CHURN
AND AVERAGE REVENUE PER UNIT (ARPU) (a)
(Unaudited and in thousands)
                               
For the three months ended

3/31/2019

12/31/2018

9/30/2018

6/30/2018

3/31/2018

12/31/2017

9/30/2017

6/30/2017

Paging units in service

Beginning units in service (000’s) 992 999 1,024 1,030 1,049 1,063 1,086 1,091
Gross placements 27 30 31 35 25 26 30 42
Gross disconnects   (37 )   (37 )   (56 )   (41 )   (44 )   (40 )   (53 )   (47 )
Net change   (10 )   (7 )   (25 )   (6 )   (19 )   (14 )   (23 )   (5 )
Ending units in service   982     992     999     1,024     1,030     1,049     1,063     1,086  
End of period units in service % of total (b)
Healthcare 81.6 % 81.4 % 81.7 % 81.5 % 81.1 % 80.7 % 80.4 % 80.4 %
Government 5.8 % 5.8 % 5.8 % 5.7 % 5.9 % 6.0 % 6.1 % 6.3 %
Large enterprise 5.9 % 5.9 % 6.0 % 6.0 % 6.0 % 6.0 % 6.0 % 6.1 %
Other(b)   6.7 %   6.9 %   6.5 %   6.8 %   7.0 %   7.2 %   7.4 %   7.3 %
Total   100.0 %   100.0 %   100.0 %   100.0 %   100.0 %   100.0 %   100.0 %   100.0 %
Account size ending units in service (000’s)
1 to 100 units 77 78 81 85 88 92 95 98
101 to 1,000 units 186 190 192 197 198 198 201 204
>1,000 units   719     724     726     742     744     759     767     784  
Total   982     992     999     1,024     1,030     1,049     1,063     1,086  
Account size net loss rate(c)
1 to 100 units (2.3 )% (1.7 )% (4.3 )% (3.8 )% (4.7 )% (3.6 )% (2.8 )% (3.7 )%
101 to 1,000 units (2.3 )% % (2.7 )% (0.6 )% (10.0 )% (1.1 )% (1.8 )% (4.5 )%
>1,000 units   (1.1 )%   (0.1 )%   (2.2 )%   (0.2 )%   (1.9 )%   (1.1 )%   (2.2 )%   1.1 %
Total   (1.1 )%   (0.2 )%   (2.5 )%   (0.6 )%   (1.8 )%   (1.3 )%   (2.2 )%   (0.4 )%
Account size ARPU
1 to 100 units $ 11.90 $ 11.61 $ 11.33 $ 12.04 $ 12.13 $ 12.11 $ 12.23 $ 12.16
101 to 1,000 units 8.35 8.28 8.19 8.34 8.47 8.58 8.62 8.61
>1,000 units   6.57     6.69     6.74     6.62     6.65     6.59     6.59     6.64  
Total $ 7.32   $ 7.36   $ 7.40   $ 7.41   $ 7.47   $ 7.46   $ 7.48   $ 7.52  
 
(a) Slight variations in totals are due to rounding.
(b) Other includes hospitality, resort and indirect units
(c) Net loss rate is net current period placements and disconnected
units in service divided by prior period ending units in service.
 
 
SPOK HOLDINGS, INC.

RECONCILIATION FROM NET INCOME (LOSS) TO EBITDA (a)

(Unaudited and in thousands)

                               
For the three months ended

3/31/2019

12/31/2018

9/30/2018

6/30/2018

3/31/2018

12/31/2017

9/30/2017

6/30/2017

Reconciliation of net income (loss) to EBITDA (b):

Net income (loss) (c) $ 742 $ 189 $ (840 ) $ (1,172 ) $ 345 $ (21,384 ) $ 3,727 $ 1,498

Plus (less): Provision for (benefit from) income taxes

586 (5 ) (446 ) (730 ) 475 24,920 171 1,155
Plus (less): Other expense (income) 236 593 110 (102 ) 47 282 (359 ) (89 )
Less: Interest income   (449 )   (628 )   (384 )   (342 )   (283 )   (229 )   (214 )   (154 )
Operating income (loss) 1,115 149 (1,560 ) (2,346 ) 584 3,589 3,325 2,410
Plus: depreciation, amortization and accretion   2,359     2,601     2,785     2,669     2,713     2,774     2,775     2,851  
EBITDA (as defined by the Company) $ 3,474   $ 2,750   $ 1,225   $ 323   $ 3,297   $ 6,363   $ 6,100   $ 5,261  
 

RECONCILIATION FROM OPERATING EXPENSES TO ADJUSTED OPERATING
EXPENSES (a)

(Unaudited and in thousands)

 
For the three months ended

3/31/2019

12/31/2018

9/30/2018

6/30/2018

3/31/2018

12/31/2017

9/30/2017

6/30/2017

(Dollars in thousands)
Operating expenses $ 40,649 $ 43,107 $ 44,036 $ 42,974 $ 42,530 $ 40,181 $ 40,311 $ 39,915
(Less) depreciation, amortization and accretion   2,359     2,601     2,785     2,669     2,713     2,774     2,775     2,851  
Adjusted operating expenses $ 38,290   $ 40,506   $ 41,251   $ 40,305   $ 39,817   $ 37,407   $ 37,536   $ 37,064  
 
(a) Slight variations in totals are due to rounding.
(b) EBITDA or earnings before interest, taxes, depreciation,
amortization and accretion is a non-GAAP measure and is presented
for analytical purposes only. Management and the Board of Directors
rely on EBITDA for purposes of determining the Company’s capital
allocation policies. EBITDA is also the starting point for the
calculation of operating cash flow for purposes of determining
whether management has achieved certain performance objectives in
the Company’s short-term and long-term incentive plans.
(c) An adjustment to cost of revenue identified in the fourth
quarter of 2018 of $771 has been reflected in this table as a
reduction of Net income (loss) of $166, $196 $359, and $771 in the
first, second third, and fourth quarters respectively.