Press release

Sensormatic Solutions Launches New Offerings in Response to COVID-19 to Help Retailers Protect Employees and Customers

Sponsored by Businesswire

Johnson Controls today announced Sensormatic Solutions, its leading global retail solutions portfolio, expanded its offerings to help retailers protect its employees, customers and assets in brick-and-mortar store operations and warehouses amid the COVID-19 pandemic. Additionally, these new offerings help retailers to adhere to recommended store occupancy and social distancing guidelines during the current situation and in preparation for the reopening and recovery period.

“As retailers face their new reality as a result of COVID-19, we [Sensormatic Solutions] believe that the industry needs to begin to restore consumer confidence, and that starts with helping to ensure the store is a safe environment,” said Bjoern Petersen, president, Sensormatic Solutions. “Never before has there been a greater need for retailers to be equipped with the right technology along with real-time insights to make business critical decisions.”

Sensormatic Solutions meets urgent COVID-19 needs with the following solutions:

  • Real-Time Occupancy and Social Distancing – The ShopperTrak Real-Time Occupancy solution assists retailers with understanding shopper density within a store for compliance with social distancing guidelines or ordinances, and to meet maximum limits. It helps optimize cleaning schedules for common facilities or high-touch areas, such as self-checkouts, and provides prompt up-to-the-minute understanding of staffing needs for efficient fulfillment of buy online, pickup in-store (BOPIS) or curbside pickup orders.
  • Thermal Imaging to Screen for Elevated Body Temperature – These solutions quickly provide thermal and color images of individuals or crowds entering the store. If the camera detects elevated temperatures above defined thresholds, a notification will be sent to store or warehouse managers in order to help maintain proper health and safety measures.
  • Physical Barrier Partition and Containment – Sensormatic Solutions provides CoronaGuardTM partition and containment solutions in areas requiring person-on-person interaction, such as point-of-sale, pharmacy counters and customer service windows, in collaboration with Polymershapes. The lightweight, see-through, and impact-resistant acrylic sheets and ready-to-install “sneeze guard” systems form a barrier to help protect retailers’ most valuable assets: employees and customers.
  • Consumer Mobility Insights for Retail Recovery Planning – Sensormatic Solutions leverages consumer mobility data to help retailers plan their store reopening and recovery strategies, in partnership with Unacast and complementary to ShopperTrak’s in-store Market Intelligence traffic benchmarking. Unacast’s opt-in, location-based data provides insights to when and where retail will recover by understanding consumer mobility patterns and people’s comfort with public spaces. As a value-add, a Social Distancing Scoreboard layers statistics related to new reported cases with changes in mobility and non-essential store visits, and provides daily community grades (A to F) to help retailers evaluate reopening individual store locations across their enterprise.

For more information and the full portfolio of current Sensormatic Solutions products and offerings in response to COVID-19, please visit Additional solutions are expected to be launched in the coming weeks as well.

About Johnson Controls

At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. We deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 105,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®. For more information, visit or follow us @johnsoncontrols on Twitter.

About Sensormatic Solutions

Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls enabling smart and connected shopper engagement. By combining critical insights into retail inventory, shopper traffic and loss prevention, Sensormatic Solutions powers operational excellence at scale and helps create unique shopping experiences. Our solutions deliver real-time visibility and predictive analytics for accurate decision-making across the enterprise, enabling retailers to confidently move into the future. With more than 1.5 million data collection devices in the retail marketplace, we capture 40 billion shopper visits and track and protect billions of items each year. Our retail portfolio features the premier Sensormatic, ShopperTrak and TrueVUE brands. Please visit, or follow us on LinkedIn, Twitter, and our YouTube channel.

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