Resolve Systems®, a leader in IT automation and AIOps, announced its partnership with Information Technology Consulting Company (ITC2), an industry leader in Digital Optimization™ and Digital Risk Management™ Practices. Both companies have extensive experience assisting large enterprises and communication service providers with navigating digital transformation, as well as successfully evolving and modernizing network and IT operations with best-practice processes and world-class technologies.
As the global pandemic puts digital transformation efforts on fast forward and infrastructure continues to expand exponentially, organizations are accelerating adoption of IT automation and AIOps. Resolve’s industry-leading solutions will complement ITC2’s robust service offerings to advance these initiatives and enable organizations to address today’s unique IT challenges, improve infrastructure resiliency and business continuity, reduce costs, and maximize efficiency.
“Resolve’s platform of automation and AIOps perfectly complements our core services,” said Michael Fisher, President, ITC2. “With a strong industry reputation and shared goals, we are confident that our clients will benefit from our unique partnership as they connect to the world while streamlining tech-integrated business practices. In providing Resolve’s innovative platform as a solution, we’ll take care of the technology, so our clients can focus on their customers.”
Purpose-built to manage rapid infrastructure growth and technical complexity in dynamic, hybrid IT environments, Resolve’s automation and AIOps platform fuels agile, autonomous IT operations. The Resolve platform was recently recognized with a Big Innovation Award for its ability to radically streamline network and IT operations while reducing mean time to resolution (MTTR), accelerating service delivery, and improving network and application performance.
For the last decade, Resolve has helped enterprises transform the way they work by harnessing the power of automation and AIOps to achieve measurable results, including annual savings ranging from more than $15 million in operational costs to improving incident response times by 99%.
“We are thrilled to welcome ITC2 to the Resolve Partner Program. We were immediately impressed with their deep experience successfully delivering digital transformation projects to large enterprises, as well as the impressive outcomes of their engagements,” said Vijay Kurkal, CEO, Resolve Systems. “ITC2’s service offerings are a perfect complement to our automation and AIOps products, which fundamentally transform the way organizations approach IT, helping them accelerate digitization efforts, so they can survive and thrive in the current environment.”
Resolve recently expanded its global partner program to bring robust automation and AIOps to new markets and create new partner service offerings. The program combines best-in-class services with Resolve’s technologies to ensure customer success and the fastest time to value.
Resolve helps IT teams achieve agile, autonomous operations with an industry-leading, enterprise automation, and AIOps platform. By combining insights from artificial intelligence with powerful, cross-domain automation, Resolve handles a wide array of IT operations – from dependency mapping, event correlation, and predictive analytics to intelligently automating actions based on those findings. Purpose-built to address challenges posed by increasing IT complexity, Resolve enables organizations to maximize operational efficiency, reduce costs, quickly troubleshoot and fix problems, and accelerate service delivery. See why the Fortune 1000, leading MSPs, and the largest communication service providers on the planet trust Resolve to power more than a million automations every day. Learn more at resolve.io or follow us on Twitter @ResolveSystems.
Founded in 2006, ITC2 began supplying network engineers to Cisco Systems Advance Service teams worldwide. In 2013, ITC2 introduced new portfolio offerings focused on adding services impacting the network, including Telecom Expense Management, Network Managed Services Consulting, and Software Platforms. ITC2 connects clients to the world, securely, through Digital Optimization™ and Digital Risk Management™. Acting as an extension of client’s procurement teams, ITC2 provides unbiased, creative solutions to the industry’s most challenging technology hurdles with continuous support throughout the full lifecycle of technology, including pricing, negotiation, service delivery, invoice audit and review.
ITC2 is a Gartner recognized Minority Business Enterprise Supplier with a 94% customer satisfaction rating from Dunn & Bradstreet, a requirement to do business with Federal, State, County and City Governments.