A well-known market intelligence company, Infiniti Research, has
recently announced the completion of their latest customer
needs analysis engagement for an e-commerce firm. The study
highlights how the client was able to enhance customer experience by
introducing new products in the market based on customers’ needs. Also,
the study explains how Infiniti’s customer needs analysis solution
helped the client realize an annual savings of over 11%.
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https://www.businesswire.com/news/home/20190425005618/en/
Customer needs analysis engagement for an e-commerce firm (Graphic: Business Wire)
The increasing demand for convenience and changes in customer
preferences presents huge challenges for e-commerce companies around the
globe. Moreover, the evolving customer needs also pressurizes e-commerce
companies to personalize their service offerings. With this, it has
become vital for companies to understand customer needs and buying
behaviors to sustain their market position. Infiniti’s customer needs
analysis solution has helped various firms to assess changes in customer
expectations and devise value maximization strategies to enhance their
shares.
Are you facing difficulties in tracking your
customers’ needs and purchase patterns? Our customer needs analysis
solution can help. Request
a FREE brochure to learn more about our services
portfolio.
The business challenge: The
client is an e-commerce firm based out of Europe. The client’s inability
to target millennial customer segments resulted in huge sales losses for
the company. This radical decline in the sales rate compelled them to
leverage Infiniti’s customer needs analysis solution. With Infiniti’s
customer needs analysis solution, the client wanted to understand
customers’ unmet needs and enhance the customer experience.
Request
a free proposal to know
how our customer needs analysis solution can help your company to
increase the sales rate and personalize product offerings.
The solution offered: The experts at
Infiniti Research conducted customer surveys and analyzed purchasing
patterns of millennial customer segments in the European market.
Infiniti’s customer needs analysis solution helped the client understand
customers’ unmet needs and personalize their product offerings. The
company also realigned their delivery system and distribution process
according to customers’ needs. This helped the company enhance their
sales rate and customer experience. With Infiniti’s customer needs
analysis solution, the company realized a savings of 11% in a year.
Infiniti’s customer needs analysis solution
helped the client to:
- Enhance their market share by personalizing product offerings
- Introduce new products based on customers’ needs
-
Wondering how your business can benefit from our customer needs
analysis solution? Request
more information from our experts!
Infiniti’s customer needs analysis solution
offered predictive insights on:
- Gaining detailed insights on customers’ purchase patterns
- Enhancing profit margin
-
Interested in achieving high growth for your business? Get
in touch with us to know how our customer needs analysis
solution can help.
About Infiniti Research
Established in 2003, Infiniti
Research is a leading market intelligence company providing
smart solutions to address your business challenges. Infiniti Research
studies markets in more than 100 countries to help analyze competitive
activity, see beyond market disruptions, and develop intelligent
business strategies. To know more, visit: https://www.infinitiresearch.com/about-us
View source version on businesswire.com: https://www.businesswire.com/news/home/20190425005618/en/