Netcracker
Technology announced today that digital TV, phone and internet
service provider RCN
has selected Netcracker’s Revenue
Management solution to improve efficiencies at RCN, Grande
Communications and Wave Broadband. RCN, Grande and Wave will use
Netcracker’s platform for standardizing all billing-related processes
across its seven offices and plans to use these solutions to deliver the
best possible customer experience.
RCN
provides digital TV, phone and internet services for residential and
business customers in New York, Boston, Chicago, Metro D.C.,
Philadelphia and the Lehigh Valley in Pennsylvania. Its sister
companies, Wave Broadband and Grande Communications, deliver internet,
TV and phone services across Washington, Oregon and California and
Texas, respectively.
Netcracker’s next-generation Revenue
Management solution will replace third-party legacy billing systems
with a common platform for the service providers’ business lines that
will ultimately improve customer experience. The solution will enable
the companies to converge across all combinations of network
technologies and reduce redundancies while improving efficiencies.
“As we expand alongside the increasingly competitive cable industry,
having a comprehensive, converged revenue management platform becomes
critical,” said Robert Roeder, EVP and Chief Development Officer at RCN,
Grande and Wave. “Our BSS partnership with Netcracker ensures that we
have the capabilities and the support we need to optimize revenue
management and customer experience across both B2B and B2C operations.”
“The North American cable market is experiencing a lot of consolidation,
which creates more pressure for operators to differentiate themselves
through the delivery of superior customer experience,” said Rohit
Aggarwal, General Manager of North America at Netcracker. “We’re excited
to announce our expansion with RCN, Grande and Wave, helping it succeed
amidst new challenges.”
About Netcracker Technology
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is
a forward-looking software company, offering mission-critical solutions
to service providers around the globe. Our comprehensive portfolio of
software solutions and professional services enables large-scale digital
transformations, unlocking the opportunities of the cloud,
virtualization and the changing mobile ecosystem. With an unbroken
service delivery track record of more than 20 years, our unique
combination of technology, people and expertise helps companies
transform their networks and enable better experiences for their
customers.
For more information, visit www.netcracker.com.
About RCN, Grande Communications and Wave Broadband
RCN Telecom Services, LLC (www.rcn.com)
Grande Communications (www.mygrande.com)
and Wave Broadband (www.wavebroadband.com)
form the sixth largest US cable operator and provide industry-leading
high-speed internet, broadband communications solutions, digital TV,
phone services and fiber optic solutions for residential and business
customers across the United States. Together, RCN, Grande and Wave
serves areas of Massachusetts, Chicago, Pennsylvania, New York City, and
Washington, DC. (RCN); Texas (Grande Communications) and Washington,
Oregon and California (Wave Broadband).
View source version on businesswire.com: https://www.businesswire.com/news/home/20190611005195/en/