Quadient, the award-winning leader in Customer Communications Management
(CCM), announced the 2019 Aspire Leaderboard has listed Quadient as an
overall leader in CCM for two years in a row. Quadient was also
recognized as a leader in the Business Automation, Omni-channel
Orchestration and Communication Composition categories. Aspire Customer
Communications Services independently evaluated 22 vendors’ capabilities
and vision to create a dynamic grid, enabling end users to visualize the
capabilities of CCM vendors.
Quadient differentiates itself with a strong portfolio of CCM and
Customer Experience Management (CXM) solutions. The company’s technology
is designed with the goal of eliminating customer communication silos by
giving customer experience (CX) professionals the ability to view the
entire customer journey, enabling teams to work together and coordinate
across the organization. Quadient’s recently-added solutions, such as Quadient
Customer Journey Mapping, Inspire Omni-channel Coordination and
Inspire Scaler, have increased the ability of organizations to further
enhance the customer experience.
“It is encouraging to see Quadient future-proof its customer experience
solutions offering by investing in mobile technology and emerging
digital technologies such as artificial intelligence for content
migration,” said Kaspar Roos, founder and CEO of Aspire.
”Combine this with the company’s focus on journey mapping and Quadient
continues to offer an attractive and robust suite of customer
communications technology to enterprises.”
“It is an honor to be recognized as a top vendor in the Aspire
Leaderboard for Customer Communications Management again this year,”
said Chris Hartigan, chief solutions officer, CXM, Neopost. “At
Quadient, we design solutions that give business users better control of
their customer communications by making it easy to optimize their output
across channels. We will continue to innovate to help enterprises
improve the customer experience by enabling enhanced collaboration and
visibility throughout the customer journey.”
The 2019 Aspire Leaderboard can be accessed here.
The Aspire Leaderboard™ is copyrighted by Aspire Customer Communications
Services Ltd. and is based on the findings and opinions of Aspire’s
consultancy organization. Aspire does not endorse any vendor, product or
service included in the Aspire Leaderboard.
Aspire Customer Communications Services is a boutique consulting firm
specializing in the Customer Communications Management (CCM) and Digital
Customer Experience (DCX) industries. Through deep market expertise and
global insights, Aspire works with technology providers, service
providers, enterprises and investors to help them achieve their CCM
goals. Find more information about how Aspire is helping organizations
navigate the complexities of the customer communications world at http://www.aspireccs.com.
Quadient helps companies deliver meaningful interactions with current
and future customers. A Neopost Digital Company, the Quadient portfolio
of technology enables organizations to create better experiences for
their customers through timely, optimized, contextual, highly
individualized, and accurate communications for all channels. Our
solutions bring together and activate the entire organization in the
name of customer experience, through better collaboration and visibility
into the customer journey. Quadient supports thousands of clients and
partners worldwide in the financial services, insurance and service
provider industries in their quest to achieve customer experience
excellence via mobile, digital, social media and print technologies.