As most colleges and universities look to reopen for the fall 2020 school year, six schools, including Augusta University, The New School and Norco College, recently chose the QLess customer interaction management (CIM) tool to virtually eliminate the need for lines. From admissions to financial aid, higher education institutions are recognizing that in order to serve their student populations safely, they must adopt digital tools to manage in-person queues and offer video conference queues. Through a dedicated online portal, QLess enables virtual check-ins with real-time SMS updates about wait times. By supporting mobile or home waiting, schools can assist in maintaining physical distancing efforts and in minimizing the risk of spreading the coronavirus.
With over 5 million confirmed coronavirus cases worldwide, countries are enacting strict measures to prevent further infections. Social distancing is now a common practice, with many schools vowing to include the mandatory use of face masks while individuals maintain a distance of at least six feet from others. For higher education institutions, this creates unique challenges because of health and safety concerns.
“Colleges and universities face specific issues when it comes to managing their student services,” says QLess CEO Kevin Grauman. “Our system is used by hundreds of organizations across multiple industries, and is the answer to handling the logistics of physical distancing. QLess virtually eliminates lines, while allowing those in the education sector to continue to serve their students.”
“With COVID-19, students are hesitant to wait in lobbies or in large groups,” says Scott Robinson, Associate Registrar at Southern Alberta Institute of Technology. “QLess changes the need to have physical lines. Before the pandemic, we managed our admission department through phone calls, fielding anywhere between 150 to 200 calls a day. With QLess’ call back queues, the wait time to answer calls are shorter and there are fewer student complaints.”
For more information about solutions by QLess for customer interaction management in the higher education sector, please visit http://info.qless.com/blog/qless-coronavirus-solutions.
QLess is the world’s premier line-management and customer experience platform, headquartered in Pasadena, CA. The company’s mobile queuing solutions are used around the world in more than 1,000 locations to save customers time and improve business productivity. QLess was founded in 2007 and is privately held.