Press release

Press Ganey Announces Workforce Safety Transformational Services to Reduce Caregiver Harm

Sponsored by Businesswire

Press Ganey today announced its new enterprise-wide Workforce Safety
Transformational Services to enable health care systems to develop an
organizational culture that will ensure caregivers’ physical and
psychological safety. Utilizing High Reliability science and Press
Ganey/HPI proven methodologies as its foundation, this unique approach
is delivered to clients by Press Ganey’s industry-leading team of safety
and High Reliability experts. As part of its suite of Transformational
Solutions, Press Ganey’s Workforce Safety Transformational Services
assess current culture, identify risk factors that endanger caregivers,
build High Reliability skills through hands-on training, and reinforce
organizational learning to sustain performance.

“Workforce safety is critical in a high-risk environment like health
care, where caregivers are continuously susceptible to illness, injury,
and even violence,” said Dr. James Merlino, Chief Transformation
Officer, Press Ganey. “In addition to the significant personal benefits
to caregivers, our research demonstrates that caregivers who feel safe
are more highly engaged, find greater joy and meaning in their work, and
produce better patient outcomes. Ensuring the safety of caregivers
should be an unquestionable priority of every health care organization.”

With expertise honed by decades of experience in high-risk industries
including health care, nuclear power, and military and commercial
aviation, Press Ganey’s Transformational Services team and HPI
methodologies have helped more than 1,100 health care organizations
improve patient and workforce safety, typically resulting in an 80% or
better reduction in the Serious Safety Event Rate® aligned
with the company’s Safety Event Classification® taxonomy. In
2018, the team collaborated to create the definitive book on safety in
health care. Published by McGraw-Hill, Zero Harm: How to Achieve
Patient and Workforce Safety in Healthcare
is the first
comprehensive guide to delivering care that ensures the safety of
patients and staff alike.

“By shifting their mindset of harm prevention from reactive to
proactive, each member of the workforce is empowered to eliminate
employee injury and patient harm,” said Craig Clapper, PE, CMQ/OE,
Partner, Press Ganey Transformational Advisory Services. “An
organizational commitment to workforce safety, from the board and CEO to
front-line caregivers and staff, leads to better patient and caregiver
experiences, better outcomes, and a better bottom line. It’s the right
thing to do for both patients and the health care workforce, and it
enables caregivers to deliver on the patient promise of providing safe,
high-quality, patient-centered care.”

To learn more about Workforce Safety Transformational Services, please
visit the Press Ganey website.

About Press Ganey
Press Ganey pioneered the health care
performance improvement movement more than 33 years ago. Today Press
Ganey offers an integrated suite of solutions that enable enterprise
transformation across the patient journey. Delivered through a
cutting-edge digital platform built on a foundation of data security,
Press Ganey solutions address safety, clinical excellence, patient
experience, and workforce engagement. The company works with more than
33,000 health care facilities in its mission to reduce patient suffering
and enhance caregiver resilience to improve the overall safety, quality,
and experience of care.