OZ,
a global consulting company enhancing customer experiences through
digital innovation, has announced its partnership with Orbita,
Inc., the healthcare industry’s leader in conversational AI for
enterprise-grade voice- and chatbot-powered virtual assistants. OZ will
combine its digital innovation and development services with Orbita’s
market-leading platform to create unique, customer experience (CX)
driven tools for organizations across life sciences and health care
industries.
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“As life sciences and health care companies look for ways to increase
consumer engagement and improve patient experience, voice and
conversational AI will be critical to their evolution,” said Murray
Izenwasser, VP of consulting and design thinking at OZ. “The combination
of our development team’s skills, paired with Orbita’s platform, allows
us to build engaging solutions for companies that understand the impact
these technologies have on the customer experience.”
With significant advances in recent years, voice, chat and AI
technologies are now being added to existing digital channels like
computers, tablets, mobile phones, kiosks and more. These conversational
interfaces offer new opportunities for organizations to be accessible,
reach patients and improve experiences. In 2019, Orbita found that voice
assistants are accessible through 2.5 billion smart phones globally1,
and the use of chatbots is expected to grow
136% over the next 18 months2.
Beyond improvements to patient engagement for inpatient, outpatient and
in-home services, voice and conversational AI solutions can improve
internal functions by automating B2B and B2C processes. For example,
conversational AI can help streamline time-intensive, manual processes
like call center discussions, online help chats and sales enablement,
allowing organizations to better allocate their human resources.
“Voice and chatbot virtual assistants reduce the barriers to user
engagement inherent in today’s web and phone-based offerings,” said
Nathan Treloar, Orbita president and co-founder. “While developing these
virtual assistants may seem straight forward from the outside, they
require a deep understanding of the fundamental shift that comes with
creating and deploying intelligent voice-driven applications across the
enterprise. By teaming with innovators like OZ and its clients, we’re
blazing a new innovation trail and building the foundation for how these
applications will be used for years to come.”
To learn more about the partnership and what is possible with voice- and
chatbot-powered virtual assistants in the healthcare, life sciences,
biotech and pharmaceutical industries, visit OZ at booth #134
during eyeforpharma
Philadelphia, April 16-17, 2019 at the Pennsylvania Convention
Center.
To learn more about OZ, please visit followoz.com.
To learn more about Orbita, please visit orbita.ai.
1 Orbita, Jan. 2019
2 “AI
Moving Into Customer Service”, MediaPost, March 19, 2019
About OZ
OZ is a leading global consulting company whose
services and solutions enhance customer experience through digital
innovation. Using design thinking, analytics & AI, robotic process
automation and IoT, OZ creates engaging digital experiences for the
travel & hospitality, retail, life sciences and health care, financial
services and high-tech industries. To learn more, visit FollowOZ.com.
About Orbita, Inc.
Orbita provides conversational AI
technologies and services for healthcare organizations to create secure,
enterprise-grade voice- and chatbot-powered virtual assistants. Orbita’s
HIPAA-compliant platform powers solutions that increase operational
efficiencies and improve consumer, patient and member experiences to
enhance remote patient monitoring, population health, customer service,
member wellness, clinical trials and more. Leading digital health
innovators rely on Orbita including Amgen, American Red Cross, Brigham
and Women’s, Deloitte, Mayo Clinic, and Pillo Health. orbita.ai,
hello@orbita.ai, +1 617-804-5550
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