OZ,
a global consulting company enhancing customer experiences through
digital wizardry, has announced a digital partnership with Medallia,
the global experience management leader. The strategic partnership will
enable both companies to deliver innovative digital customer experiences
(CX) that drive business impact.
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Medallia partners with leading digital and analytics agencies to combine
decades of experience in customer engagement with conversion rate
optimization and digital marketing in order to transform the customer’s
digital journey. As a digital partner, OZ will leverage its agile
approach to digital innovation alongside Medallia’s qualitative
methodologies to create strategic, CX-driven solutions for customers
across industries, including travel and hospitality, life sciences and
health care, retail, technology, and financial services.
“Medallia is the leader in customer experience management, with a
significant amount of the world’s leading brands trusting its Medallia
Experience Cloud™ SaaS platform. We’re looking forward to layering our
digital solutions and services on to Medallia’s platform to help
businesses connect the dots between digital innovation and its impact on
CX,” said Ric Cavieres, EVP, Markets and Consulting, OZ. “Our shared
vision of relentlessly driving, measuring and improving upon experiences
will allow us to better serve our customers.”
With over 20 years of experience creating digital solutions for
customers, OZ has helped hundreds of companies improve CX while
streamlining internal and external processes. The partnership with
Medallia will encourage more two-way communications within organizations
that are looking to improve and build on their digital offerings with CX
in mind.
“OZ is quickly becoming the go-to agency for building interconnected
digital solutions with a CX focus. We’re excited to work with them to
create the ultimate digital platform for our customers to drive great
experiences,” said Lee Pressley, VP, Global Alliances and Partnerships,
Medallia. “As more companies seek innovative digital solutions to
connect the dots across their customer and employee life cycles, our
partnership with OZ will enable these separate ecosystems to thrive
together.”
This June, Medallia and OZ will come together for two events to
highlight the true impact of digitally transforming CX: Medallia’s Experience
2019 in San Diego, California from June 3 to June 5. and OZ’s first
annual travel and hospitality CXDX
Summit in Miami, Fla. on June 20.
To learn more about OZ, please visit FollowOZ.com.
To learn more about Medallia, please visit Medallia.com.
About OZ
OZ is a leading global consulting company whose
services and solutions transition companies to CXUsing
design thinking, analytics and AI, IoT, RPA, Cloud and their Innovation
Labs; OZ drives digital innovation across the travel and hospitality,
life sciences and health care, retail, consumer goods and financial
services industries. To learn more, visit FollowOZ.com.
About Medallia
Medallia is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding and
management of experience for customers, employees and citizens. Medallia
captures experience signals created on daily journeys in person, digital
and IoT interactions and applies proprietary AI technology to reveal
personalized and predictive insights that can drive action with
tremendous business results. Using Medallia Experience Cloud, customers
can reduce churn, turn detractors into promoters and buyers, and create
in-the-moment cross-sell and up-sell opportunities, providing clear and
potent returns on investment. Medallia has offices worldwide, including
Silicon Valley, Buenos Aires, London, New York, Tel Aviv and McLean,
Virginia. Learn more at www.medallia.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190529005012/en/