Sagent today announced its white-labeled service Contact Center Support
has been selected by Northfield Bank, a full-service New York/New Jersey
metropolitan area bank with $4.4 billion in assets and 40 branch
locations, to strengthen customer service support.
Sagent will handle calls from Northfield’s customers related to online
banking and general deposit and loan account customer service questions.
Northfield recognizes that as online channels grow, they need to provide
the same high level of support their customers have come to expect
offline. With Sagent’s decades of experience, attention to detail, and
ability to quickly handle customer calls, Northfield will be able to
increase customer satisfaction through enhanced call support during
extended hours including nights and weekends.
“With Sagent’s proficiency and expertise with our Fiserv account
processing system, as well as their excellent track record of call
center operations, our customers can expect world-class support that
reflects the Northfield brand,” says Michael Widmer, EVP of Operations,
“We are honored that Northfield entrusts us to provide call center
support for their customers,” says Stephen Bissett, VP, Client Services,
Sagent Lending Technologies. “We know customer loyalty is directly
linked to positive experiences online including the support they
receive. That’s why we have an unwavering dedication to quality with
remarkable response times to ensure that we make the banking experience
better for everyone.”
About Sagent Lending Technologies
Sagent Lending Technologies improves the lending experience for
everyone. The company’s suite of comprehensive origination, servicing,
and processing offerings come together to deliver flexible, scalable,
and configurable solutions that deliver on the brand commitments of our
clients. With solutions from Sagent, lenders and servicers can delight
borrowers, increase efficiency, and improve agility in a demanding
compliance environment. Sagent is a joint venture that combines Fiserv
Inc.’s decades of market-leading lending expertise with Warburg Pincus’
skill in growing technology companies. Visit www.sagentlending.com
to learn more.
About Northfield Bank
Northfield Bank, founded in 1887, is a $4.4 billion financial
institution which operates 40 full-service banking offices in Staten
Island and Brooklyn, New York, and Hunterdon, Middlesex, Mercer, and
Union Counties, New Jersey. For more information about Northfield Bank,
please visit www.eNorthfield.com.