Press release

New Data Provides Unprecedented Insight About Chargebacks

Sponsored by Businesswire

When it comes to chargeback management, there can be a lot of unknowns.
A lack of understanding typically results from a lack of transparency.
To help eliminate this confusion and provide needed clarity, Midigator®
today released “The
Year in Chargebacks”

The first-annual report published by Midigator,
a company that uses technology to remove the complexity of payment
disputes, provides unprecedented insight into why chargebacks happen,
how to prevent and fight chargebacks more effectively, and what’s in
store for the future.

Key takeaways from this year’s report highlight both successes and

  • Ongoing chargeback prevention efforts are proving effective. The
    average chargeback-to-transaction ratio decreased 13.3 percent between
    2017 and 2018.
  • Fraud is a significant and increasing concern. Seventy percent of all
    disputes were categorized as fraud, which was a 20.4 percent increase
    from 2017.
  • False consumer claims make it difficult to recognize the real reason
    for disputes. Seventy-seven percent of fraud-related chargebacks were
    actually cases of friendly fraud.
  • Chargebacks are a growing concern in many international markets. Three
    countries in particular had a significant increase in their
    chargeback-to-transaction ratios between 2017 and 2018: Sweden (768
    percent), France (632 percent), and New Zealand (299 percent).

“We believe data analysis is an essential part of chargeback
management,” said Corey Baggett, CEO of Midigator. “Data-driven
decisions produce much better results than guesses and assumptions. But
access to relevant, insightful data is hard to come by. With this
report, we provide a much-needed benchmark that can be used to not only
evaluate individual efforts, but also gauge the industry as a whole.”

Data was collected from a diverse subset of global merchants,
representing various industries, billing models, transaction volumes,
and dispute management styles. With 24-months’ worth of data, the report
carefully examines year-over-year trends in 10 different categories.

To read “The Year in Chargebacks,” click here.

About Midigator: Midigator believes the challenges of running a
business should be delivering great products or services, not managing
payment risk. That’s why the company became the first to use technology
to prevent, fight, and analyze chargebacks, providing an efficient and
effective alternative to labor-intensive, manual processes. Midigator’s
technology removes the complexity of payment disputes so businesses can
get back to business. Features like real-time reporting, labor-saving
automation, and in-depth analytics benefit businesses of all sizes in
all industries. To learn more, visit