Fiserv,
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, announced today that New York-based NBT Bancorp
Inc. (NASDAQ: NBTB), the parent company of NBT
Bank, is empowering employees to deliver digital banking services
tailored to the needs of customers using technology from Fiserv.
NBT Bank selected the single-platform Architect™ from Fiserv to enable a
consistent digital banking experience across online, mobile and tablet
devices. Architect also supports the bank’s branch of the future
initiative, as customers will be able to try out new digital services
in-person via the platform.
“A lot of companies today talk about mobile first, but we prefer to
focus on the user,” said James Terry, senior vice president and director
of systems development at NBT Bank. “We want to deliver the experience
the customer is looking for—whether that is on their own digital device
or in person at one of our branches. The goal is to give customers the
freedom to bank how they want and create a deeper connection with them
as a result.”
Architect features a software development kit (SDK) that allows
financial institutions to differentiate by creating tailored offerings
that cater to their target customers. The SDK was an important factor in
the bank’s selection of Architect because it will enable NBT Bank
employees to develop and implement new capabilities, fulfilling the
bank’s commitment to continuing to expand digital service options.
“To meet the needs of our customers, we have to deliver new capabilities
faster. We are at a point where we can no longer rely on an
out-of-the-box solution,” said Michael Longo, assistant vice president
and systems development manager at NBT Bank. “Moving to Architect is a
catalyst in our transition from a project management focus to a
development focus, because it will empower our team to deliver the
best-in-class user experience and functionality our customers have come
to expect.”
In addition to enabling the customer experience through digital banking
and in branches, NBT Bank views technology as a key aspect of the
employee experience. The bank believes the move to Architect will help
attract and retain skilled employees. Employees will have the tools they
need to act on customer feedback, and more in-house development work
will lead to new career paths. Architect will also facilitate
operational efficiency through increased automation of the bank’s
current processes.
“NBT Bank recognizes that we need to evolve with our partners to meet
the needs of customers,” continued Terry. “Fiserv is listening to us and
is delivering the technology we need to make that possible. When we
invest in technology, it’s with the customer at heart.”
In a world moving faster than ever before, Fiserv helps clients deliver
solutions in step with the way people live and work today – financial
services at the speed of life. Learn more at fiserv.com.
About NBT Bank
NBT Bank offers personal banking, business banking and wealth management
services from locations in six states (including New York, Pennsylvania,
Vermont, Massachusetts, New Hampshire and Maine) and through its mobile
and online channels. The bank and its parent company, NBT
Bancorp Inc. (NASDAQ: NBTB), are headquartered in Norwich, NY. NBT
Bancorp had assets of $9.6 billion as of December 31, 2018 and is traded
on the Nasdaq Global Select Market under the symbol NBTB. More
information about NBT is available online at www.nbtbank.com.
Member FDIC.
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) enables clients worldwide to create and
deliver financial services experiences in step with the way people live
and work today. For 35 years, Fiserv has been a trusted leader in
financial services technology, helping clients achieve best-in-class
results by driving quality and innovation in payments, processing
services, risk and compliance, customer and channel management, and
insights and optimization. Fiserv is a member of the FORTUNE®
500 and has been named among the FORTUNE Magazine World’s Most Admired
Companies® for six consecutive years, recognized for strength
of business model, people management, social responsibility and
innovation leadership. Visit fiserv.com
and follow
on social media for more information and the latest company news.
FISV-G
View source version on businesswire.com: https://www.businesswire.com/news/home/20190416005563/en/