Imagine you’re a dispatcher using six different screens to find the
information you need to coordinate an emergency response. Motorola
Solutions (NYSE:MSI) is taking this complex process and making it
simpler by integrating call handling and computer aided dispatch (CAD)
software for seamless information management.
“As part of our voice and CAD software offerings, we’re taking separate
products and merging them into one integrated call control solution,”
said Andrew Sinclair, corporate vice president and general manager,
Motorola Solutions Software Enterprise. “Call takers will no longer need
to switch between call handling and CAD solutions for the information
they need. Integrated call control will help save precious seconds that
can make an impact during an emergency.”
Motorola Solutions’ new integrated call control incorporates the
company’s next-generation 9-1-1 (NG9-1-1) call handling and CAD
solutions. This will enable call takers to answer calls, create incident
reports, dispatch first responders and release calls, all from one
workstation to improve time and accuracy.
Customers will have the option to integrate their preferred Motorola
Solutions NG9-1-1 and CAD software, which includes:
NG9-1-1 software
-
CallWorks
CallStation: A browser-based 9-1-1 call handling solution that
provides a comprehensive workflow to manage emergency calls and text
messages. -
VESTA®
9-1-1: An inclusive NG9-1-1 call-handling solution, operating on a
flexible, open software architecture
CAD software
-
PremierOne
CAD: Dispatch software that makes it easy to share information
with first responders in the field and other departments or agencies
for enhanced collaboration. -
Spillman
Flex CAD: Software designed to allocate resources and inform first
responders through information gathering to provide enhanced
situational awareness.
The integrated call control solution will also provide a single map view
of events. Separate 9-1-1 and CAD systems often come with individual
maps that don’t communicate with one another. With one map, call takers
are able to quickly share centralized data to allocate and dispatch
first responders.
Motorola Solutions’ end-to-end command center software suite,
CommandCentral, including the new integrated call control will be on
display at NENA 2019, June 14-19 in Orlando, booth #706.
About Motorola Solutions
Motorola Solutions is a global leader in mission-critical
communications. Our technology platforms in communications, command
center software, services and video security and analytics make cities
safer and help communities and businesses thrive. At Motorola Solutions,
we are ushering in a new era in public safety and security. Learn more
at http://www.motorolasolutions.com.
MOTOROLA, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks
or registered trademarks of Motorola Trademark Holdings, LLC and are
used under license. All other trademarks are the property of their
respective owners. ©2019 Motorola Solutions, Inc. All rights reserved.
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