Press release

Moogsoft AIOps 7.2 Optimizes Ease of IT Operations with New Transparency, Efficiency & Customization Enhancements

Sponsored by Businesswire

a pioneer and leading provider of artificial intelligence for IT
operations (AIOps),
announced today the release of Moogsoft AIOps 7.2, the latest version of
its enterprise platform. Release 7.2 features groundbreaking new
capabilities that ease the burden of IT Operations and DevOps teams by
optimizing service assurance. Significant new transparency, efficiency,
and customization enhancements include: a new workflow engine, AI
visualizations, performance dashboards, and new tool integrations.

“Operations teams seek ways to tame the complexity of their IT
environments and make sense of frequent alert storms,” said Nancy
Gohring, senior analyst for application and infrastructure performance
at 451 Research. “Applying sophisticated analytics, including
machine learning, is useful for improving the correlation of alerts and
delivering better visibility. Automation enabled by this visibility will
have a positive effect on incident response time and increase overall
ops team productivity.”

David Bell, Managing Director of Cybersecurity & Technology Risk
Management at American Airlines, says, “With the AIOps system, we
have cut the average time it takes to resolve technical snafus by 50
percent. The Moogsoft platform, used at the company’s 24/7 IT Global
Situation Center, analyzes 5 million IT error notices and warnings a
month, or about 2 every second, as it scans for IT hiccups that could
disable a luggage-scanning system, delay a flight, or trip up some other
core function.” (source: Wall Street Journal, 14 May 2019)

New Moogsoft AIOps 7.2 Features

New Workflow Engine Manages Workloads, Automates
Ticketing & Notifications

Moogsoft AIOps 7.2’s new Workflow Engine provides IT Ops teams the
ability to visually create sophisticated custom workflows using a simple
but powerful user interface. A rich set of workflow options can trigger
actions both within Moogsoft and to external systems for actions such as
notifications, ticket creation, and other automated tasks. The Workflow
Engine simplifies conditional event processing with enrichment of event
alert data, enabling automation of incident management workflows as well
as integration with automated remediation tools.

Situation Visualization Increases Transparency,
Understanding of How Algorithms Work

Situation Visualization provides powerful new visual tools for
understanding the operation of Moogsoft’s alert clustering algorithms
and, if needed, for fine-tuning them. Similarity clusters are presented
as radar charts for each Situation. They provide a window into how the
system’s automated decision making works. Users can understand at a
glance the matching criteria for those events that have been correlated
together into a single Situation. Together with Probable Root Cause,
Topology, and other visualizations, Moogsoft’s Situation Room offers
real-time situational awareness to IT Ops and DevOps teams.

Customization Features Conform to Customers’
Unique Organizational Needs

Moogsoft AIOps 7.2 introduces a number of new features that personalize
and configure the platform for a customer’s unique environment and
organizational requirements. These comprise:

  • Situation Room Headers. The information presented in Situation
    Room headers can be easily customized to improve operational
    efficiency. Team members can understand the Situation at a glance and
    decide on next steps.
  • Individual Statistics. A new analytics dashboard called
    Individual Statistics allows managers to drill down from the team
    level to better understand the workload and key performance indicators
    of each individual team member. This insight allows team leaders and
    all members to optimize work distributions and overall operational
  • New Tool Integrations. Moogsoft AIOps platform continues to
    expand its broad suite of out-of-the-box integrations for faster time
    to value. New integrations include connectors to New Relic Insights,
    Microsoft Teams, and proxy support for all polling integrations (e.g.
    Zenoss, Zabbix, vCenter, vSphere, Solarwinds, Spectrum, and SevOne).

“AIOps is gaining momentum streamlining IT Operations as well as
DevOps,” explains Phil Tee, Chairman and CEO of Moogsoft. “We’ve
built the AIOps market from the beginning, pioneered the way with over
50 patents, and now help over 120 of the largest corporations transform
their IT service assurance. Today we’re delivering the next-generation
platform to democratize the use of AIOps at all organizations. Our goal
is to make Moogsoft the solution of choice for all enterprises – large
and small – for agile, proactive event resolution. To this end, release
7.2 empowers enterprises to avoid outages, meet service level
agreements, and accelerate digital transformation.”

For more information about Moogsoft’s AIOps 7.2, visit,
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About Moogsoft

Moogsoft is a pioneer and leading provider of AIOps
that help IT teams work faster and smarter. With patented
AI analyzing billions of events daily across the world’s most complex IT
environments, the Moogsoft AIOps platform helps the world’s top
enterprises avoid outages, automate service assurance, and accelerate
digital transformation initiatives. Founded in 2011, Moogsoft has more
than 120 customers worldwide including SAP SuccessFactors, American
Airlines, Fannie Mae, Yahoo!, and HCL Technologies. It has established
strategic partnerships with leading managed service providers and
outsourcing organizations including AWS, Cisco, HCL Technologies, TCS
and Wipro.

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