Delivering a Microservices-based Personalized Commerce Platform
Monetate’s SDK feature provides customers an additional microservices offering that allows core eCommerce functions to run and operate independently from each other, enabling agile and scalable development. This allows retailers to easily add new services for shoppers such as information about pickup windows for curbside orders, availability updates on high-demand products, and promotional offers based on search behaviors.
Decoupling the front-end presentation layer from the back-end transactional layer means changes and updates can be made in real time without any downtime for the shopper. Additionally, microservices can be deployed individually, and independently scaled, so brands can utilize only the services they need today, and add more in the future as business needs arise.
“This launch is part of Kibo’s commitment to building a platform that fits in the modern technology landscape, capable of working with any client side technology to power modern personalized customer experiences,” said Ram Venkataraman, CTO at Kibo. “Today’s retail environment demands retailers offer each shopper a personalized experience that caters to their evolving needs. The SDK feature is designed to help retailers quickly pivot and create a personalized mobile experience that engages each and every customer.”
Kibo’s headless microservices architecture allows a retailer’s developers to have a great deal of freedom in creating custom shopping experiences across cutting-edge channels, allowing clients to focus on perfecting shopper interactions across the complex matrix of buyer touchpoints (e.g. desktop, mobile, kiosk, Amazon Alexa) that make up the modern customer journey. And by infusing Monetate’s and Certona’s capabilities into this architecture, Kibo delivers personalization at scale to its customers across all facets of the eCommerce experience.
Kibo helps clients deliver on the promise of modern retail. Kibo’s Personalized Commerce Cloud is a unified, headless platform that combines AI-driven personalization from industry leaders Certona and Monetate, omnichannel commerce, and distributed order management. Global clients like Office Depot, Taco Bell and Patagonia rely on Kibo to optimize across the web, mobile, search, in-store and across each and every fulfillment touchpoint for a truly end-to-end personalized commerce experience. Retailers can easily manage supply chain logistics, ecommerce and marketing personalization through one system, centralizing strategy, increasing agility and gaining valuable customer insights that maximizes return on investment.