Mitel®, a global leader in business communications, today
announced it has signed a master agent agreement with Westcon-Comstor to
expand availability of Mitel’s growing UCaaS portfolio across EMEA and
APAC. The partnership will further accelerate Mitel’s go-to-market
strategy for UCaaS and offer greater cloud choice for businesses in
search of communications and collaboration solutions that are easy to
use and quick to deploy. The new agreement follows Mitel’s appointment
of Westcon-Comstor in July 2018 as pan-international distributor for
Mitel’s UC portfolio.
Building upon the success of Mitel’s strong master agent relationships
in North America, the expanded agreement enables Mitel and
Westcon-Comstor to support the accelerating move to cloud in the EMEA
and APAC regions, while helping sales partners and consultants gain
access to new recurring revenue-based services and market segments and
unlock additional business opportunities.
Globally, Mitel is a recognized leader in cloud communications services
and serves approximately 4.6 million users, including 1.4 million UCaaS
users. According to latest MZA estimations, the UCaaS market is expected
to grow by 12.7% in Western Europe and 16.4% in APAC over the next four
years. Over the past year, Mitel has seen increased demand for UCaaS
services in these regions, with 51% user growth of its flagship UCaaS
solution, MiCloud Connect. MiCloud Connect delivers all-in-one
telephony, collaboration, messaging and contact center capabilities in a
simple-to-manage, easy-to-use solution that enables users to communicate
more productively from anywhere.
“Mitel and Westcon-Comstor have built a fruitful partnership over the
past year, and we are excited to be expanding it today with the addition
of our UCaaS portfolio,” said Rami Houbby, Vice President International
UCaaS Sales, Mitel. “Mitel is uniquely positioned to offer customers a
choice of ways to move communications to the cloud, depending on their
business needs. With Westcon-Comstor on board, sales partners will be
able to offer their customers simple, feature-rich, off-the-shelf cloud
communications solutions at predictable monthly expense. In addition, no
investment is required in infrastructure or resources from the sales
“Today’s announcement underlines two trends we are seeing in the market:
the steady shift to the cloud and progressive adoption of the master
agent model in EMEA and APAC,” said René Klein, senior Vice President of
Westcon Europe. “It’s an exciting time for Westcon-Comstor as we evolve
our business to support these new trends and Mitel’s distribution
strategy, adding value with our technical expertise and by creating net
new opportunities. Naturally, we are delighted to have the opportunity
to build upon our joint success to date.”
Mitel ranks as the leading supplier of business communications systems
in Western Europe (source: MZA) and the number two supplier of UCaaS
solutions globally (source: Synergy).
Mitel is the only brand recognized across the Gartner Magic Quadrants
for Contact Center, Unified Communications and Unified Communications
as a Service.
Mitel led across six of ten performance categories in Eastern
Management Group’s 2018 report on Mid-Market and Enterprise Customer
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A global market leader in business
communications powering more than two billion business
connections, Mitel helps businesses and service providers connect,
collaborate and provide innovative services to their customers. Our
innovation and communications experts serve more than 70 million
business users in more than 100 countries. For more information, go to www.mitel.com and
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