ManageEngine, the IT management division of Zoho Corporation, today announced that the IT asset management (ITAM) module in its flagship IT service desk software, ServiceDesk Plus, has earned the PinkVERIFY 2011 certification by Pink Elephant, a premier global training, certification and conference service provider. This recognition officially marks ServiceDesk Plus’ ITAM module as ITIL v3 compatible.
The certification reinforces ServiceDesk Plus’ ability to offer best-in-class support to service desk teams in their ITAM initiatives. The asset management module of ServiceDesk Plus was evaluated rigorously against 45 criteria spread across three divisions: general platform, core and integration. ServiceDesk Plus cleared the assessment through an online demo with a Pink Elephant consultant, meeting 100 percent of the evaluation criteria.
“Service desk teams are often forced to invest in a separate ITAM solution for lack of proper ITAM capabilities in their service desk solutions,” said Rajesh Ganesan, vice president at ManageEngine. “ManageEngine understands this and has built a practical, comprehensive ITAM solution within ServiceDesk Plus. The PinkVERIFY 2011 certification validates our abilities and gives our customers the confidence that they’ve made a safe choice.”
David Ratcliffe, president at Pink Elephant, added, “Congratulations to ManageEngine and the ServiceDesk Plus team for achieving PinkVERIFY status in the areas of Asset Management, Incident Management, Change Management and Request Fulfillment! ServiceDesk Plus 10.0 is now prominently included as an ITIL compatible tool on the PinkVERIFY website. Once again, it’s clear that ManageEngine recognizes PinkVERIFY certified functionality is important to the software customer community. Their customers now can have confidence that ServiceDesk Plus 10.0 meets industry best practices in all four process areas.”
Pricing and Availability
The PinkVERIFY 2011 certified asset management module is available in the professional and enterprise editions of ServiceDesk Plus. For more details on ServiceDesk Plus’ editions and offerings, please visit https://www.manageengine.com/products/service-desk/sdp-editions.html.
About ServiceDesk Plus
ManageEngine ServiceDesk Plus is ITIL-ready help desk software with integrated asset and project management capabilities. With advanced ITSM functionality and easy-to-use capabilities, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 37 different languages. More than 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high end-user satisfaction. To learn more about ServiceDesk Plus and its features, please visit www.manageengine.com/service-desk.
ManageEngine is the enterprise IT management division of Zoho Corporation. Established and emerging enterprises – including 9 of every 10 Fortune 100 organizations – rely on our real-time IT management tools to ensure optimal performance of their IT infrastructure, including networks, servers, applications, desktops and more. We have offices worldwide, including the United States, the Netherlands, India, Singapore, Japan, China, and Australia as well as a network of 200+ global partners to help organizations tightly align their businesses and IT. For more information, please visit www.manageengine.com; follow the company blog at blogs.manageengine.com and on LinkedIn at www.linkedin.com/company/manageengine, Facebook at www.facebook.com/ManageEngine and Twitter @ManageEngine.