Loyal, a leader in digital patient experience technology, announced today that Dayton Children’s Hospital, a multi-specialty pediatric hospital in Dayton, Ohio, has selected the company’s chatbot solution Guide to help consumers have better access to the information they need online and reduce non-appointment related call volume from the scheduling call center.
As the only hospital in the region dedicated to caring for kids, Dayton Children’s treats over 350,000 patients each year and employs more than 3,500 caregivers. Guide will not only create a personalized experience for healthcare consumers who expect 24/7 access to healthcare questions, it will also help to minimize possible frustrations that often come for consumers navigating any healthcare system.
Backed by a custom-built neural network designed specifically for healthcare, Loyal’s HIPAA-compliant, multi-functional live chat and chatbot Guide uses powerful AI-driven algorithms to help patients along every step of their online journey, including finding a provider, learning about clinical trials and even paying a bill. “Our primary focus is the health of children throughout our region and beyond. We are aware that seeking care and navigating the system can be a stressful experience for both children and their parents,” Omer Kaplan, Consumer Digital Experience Officer at Dayton Children’s, commented. “By using Guide, we will be creating positive interactions for parents at the starting point of their digital journey, provide clarity and hopefully alleviate some of that stress.”
“As a long-standing leader in pediatric care, Dayton Children’s puts their patients and caregivers at the heart of everything they do, and we are excited to partner with them and help achieve that mission,” says Brian Gresh, President of Loyal. “Creating a great experience is about providing the right information at the right time, and in the right place, and with Guide – Dayton Children’s will be able to do just that.”
About Loyal
Loyal’s AI-driven conversation and consumer experience platform provides health systems with the tools needed to connect with patients and guide them throughout their digital experience. With its multi-disciplined team of engineers, marketers, and data scientists, Loyal partners with the nation’s leading health systems to bring together the voice of the consumer and the voice of the health system with smart, consumer-first technologies designed to inspire loyalty. For more information, please visit loyalhealth.com.
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