Press release

Kronos Again Recognized for Commitment to Customer Success

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Kronos
Incorporated today announced that its continued commitment to an
outstanding customer experience has again been recognized by the
Customer Relationship Management Institute (CRMI) with the coveted
NorthFace ScoreBoard Award1 for the 19th consecutive year.
Kronos is one of just two organizations in the U.S. to receive this
award every year since its inception.

News Facts

  • The CRMI NorthFace ScoreBoard Award recognizes organizations that far
    exceed customer experience expectations in areas such as
    professionalism, responsiveness, and support.
  • Participating organizations are rated solely by their own customers
    based on performance during the preceding calendar year. Kronos
    received scores of 94% or higher in multiple categories, including:

    • Overall professionalism: 99%
    • Customer education: 99%
    • Providing effective solutions: 98%
    • Understanding customer problem: 98%
    • Support responsiveness: 97%
    • Equipment support: 97%
    • Post-implementation experience: 95%
    • Overall support experience: 94%
  • Kronos has recently been recognized with multiple industry accolades
    for delivering an exceptional customer experience (CX), including the Innovation
    in Customer Service     award from The Stevie Awards for Sales and
    Customer Service; being named a finalist for Customer Experience
    Engagement Innovation at the 2019 CX Innovation Awards presented by
    the Customer Experience Professionals Associations (CXPA); and Lisa
    Pratt, vice president of customer engagement, being recognized as a Top
    10 Innovator of the Year     during the Great Place to Work For All
    Leadership Awards.
  • The Kronos customer-first culture is centered around a complete
    end-to-end experience, which begins with simplified implementation
    anchored by the Kronos
    Paragon methodology    , then delivers strategic value with the
    unification of customer
    success    , global support, and advisory
    and educational services    , and continues by empowering customers
    with support, learning, and networking in the Kronos
    Community    .

Supporting Quotes

  • Bob Hughes, chief customer and strategy officer, Kronos
    “Putting
    the customer first is the driving force behind everything we do at
    Kronos. We have coupled over 40 years of expertise solving complex
    workforce challenges with a focused and relentless passion to
    continuously deliver an extraordinary customer experience – no matter
    where the customer is in their journey. We take full advantage of our
    industry-centric approach across services, support, and customer
    success to make sure our customers fully leverage their Kronos
    solutions. It’s why customers love Kronos.”
  • John Alexander Maraganis, president and CEO, Customer Relationship
    Management Institute
    “The NorthFace ScoreBoard Award is
    widely recognized as the most prestigious award for customer service
    excellence, due to its unique customer-only vote criteria. The award
    recognizes leading organizations, such as Kronos, that have chosen to
    make customer engagement and customer success a key component of its
    DNA.”

Supporting Resources

About Kronos Incorporated
Kronos is a leading provider of
workforce management and human capital management cloud solutions.
Kronos industry-centric workforce applications are purpose-built for
businesses, healthcare providers, educational institutions, and
government agencies of all sizes. Tens of thousands of organizations —
including half of the Fortune 1000® — and more than 40
million people in over 100 countries use Kronos every day. Visit www.kronos.com.
Kronos: Workforce Innovation That Works.

Footnote 1: To be eligible for the NorthFace ScoreBoard Award, Kronos
engages a third party to conduct a survey on its behalf, and then
engages the Customer Relationship Management Institute to audit the
process and verify customer satisfaction survey results.

© 2019 Kronos Incorporated. All rights reserved. Kronos and the Kronos
logo are registered trademarks and Workforce Innovation That Works is a
trademark of Kronos Incorporated or a related company. See a complete
list of Kronos
trademarks. All other trademarks, if any, are property of their
respective owners.