Inc., the leading provider of digital banking and low-code
platform solutions, and Micronotes,
the leading provider of artificially intelligent marketing automation
for digital banking, have teamed up to bring Micronotes’ advanced
patented solution to financial institutions using the Kony
DBX platform. Available immediately in all regions, the Micronotes’
solution will be fully integrated with Kony DBX to provide institutions
with a seamless ability to engage with digital banking users in ways
that advertising and chatbots cannot match.
Micronotes’ cloud-based AI-driven solution leverages bank-held data to
have relevant, personalized conversations with bank and credit union
customers during online and mobile banking sessions. These conversations
– which take just seconds – enable institutions to validate customers’
needs and make appropriate offers that generate qualified leads, which
are automatically sent to the front lines for rapid and intelligent
These interactions help institutions better understand their existing
customer base and cross-sell financial services such as loans, CDs, and
refinancing opportunities. Micronotes uses machine-learning algorithms
to continually feed interview response data back into the system to
train predictive models and increase targeting accuracy.
“We are pleased to partner with Micronotes to bring the benefits of the
industry’s leading AI-driven marketing automation solution to our
clients,” said Jeffery Kendall, executive vice president and general
manager, Kony DBX. “The growing popularity of digital banking provides
great convenience to consumers, yet also presents challenges for banks
and credit unions seeking to engage with customers who don’t visit
branches. Offering Micronotes’ solution is a game changer because it
gives traditional banks and credit unions an edge against digital-only
and challenger banks that already fully harness AI-driven analytics.
Because Micronotes is used by organizations of all sizes, its
state-of-the-art capabilities help level the playing field for
institutions that use Kony DBX’s powerful digital banking platform.”
Christian Klacko, COO and cofounder of Micronotes, said: “Kony has
become a strong, fast-growing market leader by delivering outstanding
products and solutions to its expansive client base. Now, those banks
and credit unions can take advantage of Micronotes’ AI solution to
validate customers’ needs and make appropriate offers that generate
qualified leads and drive sales.”
Micronotes also provides other valuable banking services, including:
Net Promoter Score® – NPS® survey capabilities are included
with every Micronotes subscription, so bankers can run campaigns
regularly to measure and improve customer loyalty.
Managing attrition and delinquency – Micronotes’ machine
learning predicts which profitable customers are at risk of leaving
their financial institution, giving bankers the opportunity to
initiate outreach. Micronotes also predicts which users are at risk of
missing payments, enabling institutions to help customers work through
financial difficulties and prevent loan losses.
DBX represents a major advancement to help banks and credit unions
deliver frictionless digital experiences to customers across every point
of interaction. Kony is the first vendor to provide pre-built, native
and web apps along with a purpose-built digital banking platform for
financial institutions. The Kony DBX platform builds on Kony’s digital
expertise in multiple industries, with advanced technology solutions
supported by an expansive partner network.
Kony has been named a “Leader” in The Forrester Wave™: Digital
Experience Development Platform, Q2 2018 report and The Forrester
Development Platforms for AD&D Professionals, Q1 2019. Kony has
also been recognized as a “Leader” in the IDC MarketScape: North
America Digital Banking Customer Experience Platforms 2019 Vendor
Assessment Report. Kony is also a Callahan’s
2018 Innovation Series winner, and earned two top honors at the American
Banker Digital Banking 2018 event: Runner Up for Best in Show and
About Kony, Inc.
a fast-growing leader in digital experience development platforms and
the emerging low-code platform market; and a recognized leader in
digital banking. Kony
Quantum provides low-code without limits, a next-generation low-code
app development platform that delivers rich digital experiences. Kony
DBX is the banking and financial services arm of Kony,
Inc. and is a globally recognized leader in digital banking
transformation. With a portfolio of modern, frictionless applications
powered by the industry’s most recognized platform, Kony DBX enables
banks and credit unions of any size to accelerate innovation — without
compromising what’s critical.
Micronotes is the leader in AI-driven marketing automation for digital
banking. The company’s fast, automated and cloud-based digital marketing
automation platform applies machine learning to customer data to improve
engagement and effectively cross-sell financial services through digital
service channels. Privately held, Micronotes is based in Boston.
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the
NPS-related emoticons are registered trademarks of Bain & Company, Inc.,
Fred Reichheld, and Satmetrix Systems, Inc.