Kibo, the leader in unified commerce, today announced that Kibo POS is now on Kibo’s unified commerce platform, allowing for a seamless, end-to-end experience for users of other Kibo solutions including Order Management and eCommerce. Retailers can assist shoppers with in-store checkout, show product availability, and fulfill orders across locations.
“POS makes Kibo a truly end-to-end omnichannel solution for our clients as it provides a 360-degree view of customers given its connection to Kibo eCommerce and Kibo Order Management. POS empowers store associates and improves in-store experiences for customers, all within a single platform unified across every touchpoint,” said Chris Tollefson, CEO of Evolve Information Solutions, a full service, retail technology consulting group. “We’re excited for retailers to have such a robust omnichannel offering to use as they refocus in-store operations in 2021 and beyond.”
“The future of unified commerce requires seamless capabilities to help customers, manage inventory and fulfill orders across every part of a company’s business online, in-store and across distribution and fulfillment centers. By adding POS to the Unified Commerce Platform, Kibo customers get a seamless experience for store associates that connects to the rest of their business,” said David Post, CEO at Kibo.
The benefits of point-of-sale capabilities as part of Kibo’s unified commerce offering are many. From discovery, engagement, purchase, fulfillment, and re-engagement, Kibo POS can assist the shopper at multiple touchpoints along the customer journey. With Kibo POS, customers can:
- Increase revenue generated by each associate
- Increase efficiency for assisting in-store customers
- Enable endless aisle for products not in stock at the physical store location
- Providing quick answers for customers about product and order details
- Increase Average Order Value and Customer Lifetime Value
Kibo POS augments Kibo eCommerce and Kibo Order Management solutions, allowing customers to engage with the complete online shopping and in-store omnichannel experience. Kibo POS empowers store associates to centrally manage catalog, inventory, fulfillment through the same administrative module, with roles and permission for added security.
“We are excited to empower store associates to become part of the unified customer experience. With Kibo’s POS capabilities, store associates can become more knowledgeable, help customers more quickly and close more sales, increasing customer satisfaction and productivity in-store,” said David Post.
Kibo is the only extensible, unified commerce platform that delivers personalized, omnichannel experiences. The platform combines AI-driven personalization from industry leaders Monetate and Certona, omnichannel commerce for B2C and B2B models, enterprise-grade order management, and customer data-enhanced point of sale. Global clients like Office Depot, Taco Bell, and Patagonia rely on Kibo’s API-first, microservices-based architecture to support a wide range of commerce strategies, including headless commerce, that meet high growth goals and deliver on customer expectations at a manageable cost of ownership.