Press release

Jumio, Monzo Partnership Grows to New Heights

Sponsored by Businesswire

today announced a new multi-year agreement with Monzo,
further strengthening a long-standing partnership of hypergrowth between
the leading AI-powered
trusted identity as a service provider
and one of the UK’s top
digital banks.

Jumio has been Monzo’s primary identity verification solution provider
since 2017, and the two companies have worked since day one to offer an
easy-to-use, intuitive mobile onboarding experience for Monzo’s
customers — a user base that is nearing 2 million. This customer-centric
focus resulted in a double-gold win for Jumio and Monzo at the UK
Digital Awards 2018
in the “Financial Services: Best User
Experience” and “Best Online User Experience B2C – Best Digital Customer
Journey” categories.

Jumio helps Monzo meet strict Know Your Customer (KYC) and Anti-Money
Laundering (AML) compliance mandates, all while minimising the need for
time-consuming manual review.

Monzo decided to strengthen its relationship with Jumio after
considering and testing various KYC vendors at scale using a range of ID
types and identity scenarios. They continued with Jumio based on a
number of decision criteria, which included meeting the established
service level agreement (SLA), overall verification accuracy and the
supporting user data that informed the final verification decision.

This criteria, together with the overall customer onboarding experience
and strong working relationship, reinforced the decision to build the
partnership further.

“Digital transformation is imperative for emerging banks and fintechs
seeking to keep up with the needs of consumers, which is why it’s so
important to adopt an automated KYC process,” said Simon Winchester,
Jumio’s vice president of EMEA sales. “We’re thrilled that Monzo
continues to partner with us and trusts Jumio to execute this essential
step while also creating a streamlined onboarding experience for their
ever-growing number of new users.”

“As Monzo continues to grow and pursue new markets, we know that Jumio
will scale with our business and continue to provide an essential
service — helping Monzo create the best-possible experience for our
banking customers while fighting financial crime,” said Natasha Vernier,
Monzo’s head of financial crime.

To learn more about Jumio and its award-winning end-to-end identity
verification and authentication solutions, visit

About Jumio

When identity matters, trust Jumio. Jumio’s mission is to make the
internet a safer place by protecting the ecosystems of businesses
through cutting-edge online identity verification and authentication
services that quickly and accurately connect a person’s online and
real-world identities. Jumio’s end-to-end identity verification
solutions fight fraud, maintain compliance and onboard good customers

Leveraging advanced technology including augmented intelligence, AI,
biometrics, machine learning, certified 3D liveness detection and human
review, Jumio helps organizations meet regulatory compliance including
KYC, AML and GDPR and definitively establish the digital identity of
their customers. Jumio has verified more than 170 million identities
issued by over 200 countries and territories from real-time web and
mobile transactions. Jumio’s solutions are used by leading companies in
the financial services, sharing economy, digital currency, retail,
travel and online gaming sectors. Based in Palo Alto, Jumio operates
globally with offices in North America, Latin America, Europe and Asia
Pacific and has been the recipient of numerous awards for innovation.
For more information, please visit

About Monzo

At Monzo
we’re building a new kind of bank. One that’s built for your smartphone
and designed for the way we live today.

Founded in early 2015, our mission is to build the best bank account in
the world. We now have nearly 2 million customers with hundreds of
thousands more joining every month.