Press release

ITSM Market 2020-2024 | Effective Enterprise IT Service Incident and Problem Management to Boost Growth | Technavio

Sponsored by Businesswire

Technavio has been monitoring the ITSM market and it is poised to grow by USD 3.29 billion during 2020-2024, progressing at a CAGR of nearly 9% during the forecast period. The report offers an up-to-date analysis regarding the current market scenario, latest trends and drivers, and the overall market environment. Request a free sample report

This press release features multimedia. View the full release here:

Technavio has announced its latest market research report titled Global ITSM Market 2020-2024 (Graphic: Business Wire)

Technavio has announced its latest market research report titled Global ITSM Market 2020-2024 (Graphic: Business Wire)

Effective enterprise IT service incident and problem management has been instrumental in driving the growth of the market. However, lack of expertise and knowledge might hamper market growth.

ITSM Market 2020-2024: Segmentation

ITSM Market is segmented as below:


  • IT and Telecom
  • BFSI
  • Public Sector
  • Others


  • Cm
  • ITAM and ITSD
  • A and PM
  • NM
  • Others

Geographic Segmentation

  • APAC
  • Europe
  • MEA
  • North America
  • South America

To learn more about the global trends impacting the future of market research, download a free sample:

ITSM Market 2020-2024: Scope

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources. Our ITSM market report covers the following areas:

  • ITSM Market Size
  • ITSM Market Trends
  • ITSM Market Industry Analysis

This study identifies enhanced customer and user experience through minimized impact of service disruptions as one of the prime reasons driving the ITSM market growth during the next few years.

ITSM Market 2020-2024: Vendor Analysis

We provide a detailed analysis of around 25 vendors operating in the ITSM market, including some of the vendors such as Alemba Ltd., Fujitsu Ltd., Broadcom Inc., BMC Software Inc., Atlassian Corporation Plc, AXIOS SYSTEMS Plc, Cherwell Software LLC, Citrix Systems Inc., DXC Technology Co., EasyVista SA and Hewlett Packard Enterprise Co. Backed with competitive intelligence and benchmarking, our research reports on the ITSM market are designed to provide entry support, customer profile and M&As as well as go-to-market strategy support.

Register for a free trial today and gain instant access to 17,000+ market research reports.

Technavio’s SUBSCRIPTION platform

ITSM Market 2020-2024: Key Highlights

  • CAGR of the market during the forecast period 2020-2024
  • Detailed information on factors that will assist ITSM market growth during the next five years
  • Estimation of the ITSM market size and its contribution to the parent market
  • Predictions on upcoming trends and changes in consumer behavior
  • The growth of the ITSM market
  • Analysis of the market’s competitive landscape and detailed information on vendors
  • Comprehensive details of factors that will challenge the growth of ITSM market vendors

Table of Contents:

Executive Summary

  • Market Overview

Market Landscape

  • Market ecosystem
  • Value chain analysis

Market Sizing

  • Market definition
  • Market segment analysis
  • Market size 2019
  • Market outlook: Forecast for 2019 – 2024

Five Forces Analysis

  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

Market Segmentation by Application

  • Market segments
  • Comparison by Application placement
  • CM – Market size and forecast 2019-2024
  • ITAM and ITSD – Market size and forecast 2019-2024
  • A and PM – Market size and forecast 2019-2024
  • NM – Market size and forecast 2019-2024
  • Others – Market size and forecast 2019-2024
  • Market opportunity by Application

Market Segmentation by End-user

  • Market segments
  • Comparison by End user placement
  • IT and telecom – Market size and forecast 2019-2024
  • BFSI – Market size and forecast 2019-2024
  • Public sector – Market size and forecast 2019-2024
  • Others – Market size and forecast 2019-2024
  • Market opportunity by End user

Customer landscape

  • Overview

Geographic Landscape

  • Geographic segmentation
  • Geographic comparison
  • North America – Market size and forecast 2019-2024
  • Europe – Market size and forecast 2019-2024
  • APAC – Market size and forecast 2019-2024
  • South America – Market size and forecast 2019-2024
  • MEA – Market size and forecast 2019-2024
  • Key leading countries
  • Market opportunity by geography

Drivers, Challenges, and Trends

  • Market drivers
  • Volume driver – Demand led growth
  • Volume driver – Supply led growth
  • Volume driver – External factors
  • Volume driver – Demand shift in adjacent markets
  • Price driver – Inflation
  • Price driver – Shift from lower to higher priced units
  • Market challenges
  • Market trends

Vendor Landscape

  • Overview
  • Landscape disruption

Vendor Analysis

  • Vendors covered
  • Market positioning of vendors
  • BMC Software Inc.
  • Broadcom Inc.
  • Fujitsu Ltd.
  • Hewlett Packard Enterprise Co.
  • International Business Machines Corp.
  • Ivanti Inc.
  • Microsoft Corp.
  • Oracle Corp.
  • SAP SE
  • ServiceNow Inc.


  • Scope of the report
  • Currency conversion rates for US$
  • Research methodology
  • List of abbreviations

About Us

Technavio is a leading global technology research and advisory company. Their research and analysis focus on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.