Press release

iQor’s CX Training Platform Wins All Top Three Spots in’s 38th LEAD Awards in Support of Developing Talent in Call Centers and Work-at-Home Environments

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iQor, a managed services provider of customer engagement and technology-enabled BPO solutions today, announced that it ranked number one, two, and three in’s 38th annual LEAD awards category for Best Global/International Leadership Program. The company earned third place in the Best Customer Leadership Training Program.

iQor won first place in the Best Global/International Leadership Program category and third place in Best Customer Leadership Training for its PeaQ Performance Qoaching (PPQ) training. PeaQ is a coaching leadership workshop that aims to coach and develop current iQor leaders with a focus on driving team performance and positive engagement in both physical call centers and work-at-home environments.

“We continuously invest in our global training because we know first-hand that career-centric development not only adds value to our employees’ lives but to our clients as well,” said President and CEO of iQor, Gary Praznik. “When we create a pipeline of leaders and invest in developing current managers, we create a culture of embedded knowledge, growth, community, and engagement across the company.”

The sQholar program and iQor University took second and third place in the Best Global/International Leadership Program category. The sQholar program is a series that provides a clear path to leadership roles through training and skill development. iQor’s Virtual University is home to the company’s many career development resources available in the call center or the comfort of an employee’s home.

“Winning all top three spots in the Global/International Leadership Program category is a testament to having a great training and support team and is a direct result of the survey responses sent by our fellow iQorians,” said Vice President of Global Learning of iQor, Mark Monaghan. “A sincere thank you to all of those who support our career development programs for our employees no matter where they work!”

In total, iQor has received 30 awards from’s LEAD Awards over the last seven years, and 39 training awards in total for its unique and innovative career development offerings for CX leadership in the company’s 50+ global call centers and work-at-home environment. More information on iQor’s CX leadership programs can be found at

About LEAD

The Leadership Excellence & Development (LEAD) event is an annual inspirational leadership conference dedicated to helping organizations create an innovative, high potential and passionate workforce. The conference is action packed with Leadership and HR-specific roundtables, workshops, networking opportunities and speakers. Participants learn how to take the world’s best corporate leadership practices and concepts and put them into practice, applying them to their organizations. Keynotes inspire and motivate attendees personally and professionally with their amazing stories about overcoming obstacles, facing adversity, and persevering through hardships.

About iQor

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world’s best-known brands to deliver customer support solutions that span the consumer value chain. Our award-winning technology and interaction analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer life cycle. For more information, please visit us at or follow us at