Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that the Idaho Division of Veteran Services (IDVS) has selected Medallia to help them better understand the needs of the state’s Veterans and their families.
The state agency’s feedback program is being designed to understand how they can better help their Veteran community with critical issues such as holistic health, nursing facilities, claims and benefits assistance, end of life benefits and burial support among others.
“We are proud to be giving Veteran service officers a new view into the wants and needs of Idaho’s Veteran community so that they can take action to improve their services and complete their missions,” said Brian Michael, senior vice president and general manager, Medallia Public Sector.
Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.
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