Healthgrades today introduced new enhancements across the Healthgrades CRM platform that will support open architecture and will allow integration with third-party solutions, enabling health systems to better identify, engage and meaningfully connect with patients and consumers.
In addition, Healthgrades announced that its CRM platform has integrated with the Salesforce Platform and will connect with Marketing, Health, Service and Sales Clouds. Combining Salesforce’s capabilities with Healthgrades’ long-standing and proprietary data-driven modeling systems, the new offerings are designed for those health systems who want to take the next step in providing dynamic omni-channel and loyalty-based experiences.
“As health systems have become much more sophisticated in their marketing and data analytics, we too have evolved our business to address their emerging and complex needs. Healthgrades CRM builds on our deep expertise and leadership to provide the next generation CRM offering, delivering the most dynamic and consumer-centric customer experience,” said Chris Catallo, President, Health Systems, Healthgrades. “It is with this spirit that we are also delighted to integrate with the Salesforce Platform as we work to engage consumers and improve their healthcare journey.”
Healthgrades is dedicated to empowering stronger and more meaningful connections between patients and their healthcare providers. At healthgrades.com, we help millions of consumers a month to find and schedule appointments with their provider of choice. With our scheduling solutions and advanced analytics applications, we help our health system clients representing over 1,500 hospitals across the country to cultivate new patient relationships, improve patient access, and build customer loyalty. At Healthgrades, better health gets a head start.