8×8, Inc. (NYSE:EGHT), a leading cloud
provider of voice, video, chat and contact center solutions for over one
million users worldwide, today announced accelerating momentum for its 8×8
Contact Center solution with two new customer wins, demonstrating
that companies across the globe are embracing a complete cloud solution
for contact center integrated with unified communications (UC).
8×8 Contact Center offers businesses a secure, reliable and simplified
approach to transition their legacy, on-premises contact center systems
to the cloud. NorthStar Home, one of the fastest growing home security
and automation companies in North America, selected 8×8 Contact Center
as their cloud solution in order to migrate from an on-premises contact
center system. “As one of the fastest growing home security and
automation companies in North America, our customers depend on us to
deliver the highest level of service to keep their homes safe and
secure,” said Matt Fletcher, Director of IT and Development, NorthStar
Home. “In order to continue our rapid company growth and exceed
rising customer expectations, we worked closely with Dynamic
Network Advisors to look at modernizing our legacy, on-premises
contact center system. We selected 8×8, which allows us to move our
contact center to the cloud and provide much needed flexibility as the
business scales. Also, we can leverage strong quality management,
analytics and reporting capabilities for smarter, faster outcomes and
enhanced customer experience.”
In the United Kingdom,
healthcare provider Bluecrest Health Screening saw value in integrating
their contact center with their unified communication solution for their
business environment. “In a competitive market like ours, you really
need a joined-up solution – not an appointment system. Everyone in our
team needs to understand where the customer is in their journey,” said
Angela Rodbourne, Contact Centre Director at Bluecrest
Health Screening. “That’s exactly what the 8×8 X Series delivers.
The integrated UC and Contact Center solution enables agents to manage
inbound calls, emails and cases easily, and now more calls are resolved
the first time. The system has assisted in creating a better customer
experience, and even during periods of rapid growth and system upgrades
we maintained and increased our customer service rating with 93 percent
of customers rating services as Excellent/Good, while the company’s
online review score has reached 4.8/5.”
“The demand for our Contact Center solution has been surging this year
across both new and existing customers who realize the value in moving
this key communications hub to the cloud. Five of our top 10 largest
deals in fiscal Q4 ‘19 included Contact Center along with UC,” said
Dejan Deklich, Chief Product Officer at 8×8. “This momentum is being
driven by the adoption of our single technology platform which allows
companies to bundle both their UC with their contact center for a
comprehensive, real-time view of business performance. The adoption in
contact centers is a reflection of the growing need in the marketplace
for one cloud communications platform that helps businesses decrease
time to resolution and enhance customer satisfaction.”
8×8 Contact Center provides a complete suite of features including
omnichannel, quality management and speech analytics, open APIs and
pre-built integrations for major CRMs. The solution empowers agents and
supervisors with the right information to ensure customer experiences
that drive satisfaction and loyalty. Last week, 8×8 also launched 8×8
Service Management for Contact Center, a monthly service that
provides hands-on administration and management of contact centers to
ensure customers get the most value from their contact center investment.
About 8×8, Inc.
8×8, Inc. (NYSE:EGHT) cloud solutions help businesses transform their
customer and employee experience. With one system of engagement for
voice, video, chat and contact center and one system of intelligence on
one technology platform, businesses can now communicate faster and
smarter to exceed the speed of customer expectations. For additional
information, visit www.8×8.com, or
follow 8×8 on LinkedIn,
Twitter, and Facebook.
8×8® and 8×8 X SeriesTM are trademarks of 8×8, Inc.
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