Press release

GEICO Leads Dynatrace Mobile App Ranking for 4 Years Straight among Leading U.S. Auto Insurers

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Sponsored by Businesswire

For the fourth consecutive year, GEICO’s
mobile capabilities
earned the highest overall ranking in the
Dynatrace Q1 2019 Mobile Insurance Scorecard among the 12 largest U.S.
auto insurers. GEICO
ranked number one in all four scorecard categories (Functionality, Ease
of Use, Privacy and Security, and Quality and Availability) and ranked
first in both mobile modes (mobile web and mobile apps for iPhone and
Android).

GEICO uses Dynatrace’s Scorecards for Financial Services to assess its
competitive position, identify best practices in digital delivery, and
to refine its roadmap planning to meet the needs of policyholders and
prospects.

“GEICO continues to provide a best-in-class digital experience for its
customers,” said Ben Rushlo, vice president Dynatrace. “Nowadays,
customers interact with insurers across a number of platforms – mobile
apps and mobile web among them. GEICO’s consistent use of practices
helps it deliver a superior digital experience.”

“The feedback we get from our policyholders is very encouraging as
well,” said Greg Kalinsky, GEICO executive vice president and chief
information officer. “In 2009 our mobile team and our entire IT
department created a plan to make mobile transactions for our customers
simple, efficient and quick. We are delighted to celebrate the 10th
anniversary of that plan with this recognition from Dynatrace.”

Dynatrace’s Mobile Insurance Scorecard is fact-based, customer
experience best-practices benchmark based on more than 150 objective
criteria that provides a bi-annual ranking of the top 12 U.S. auto
insurance carriers’ mobile capabilities to support acquisition and
servicing.

About GEICO

GEICO
(Government Employees Insurance Company), the second-largest auto
insurer in the U.S., was founded in 1936 and insures more than 28
million vehicles.

To make changes, report claims, print insurance cards and purchase
additional products, policyholders can access their insurance
policy here
, connect via GEICO
Mobile
, phone or
by visiting a GEICO
local agent
.

Homeowners,
renters,
condo,
flood,
identity
theft
and term
life
coverages are written through non-affiliated insurance
companies and are secured through the GEICO Insurance Agency, Inc. Commercial
auto
and personal
umbrella
coverages are also available.

Visit www.geico.com
for a quote or to learn more.