Signifyd is the leader in customer satisfaction in the fraud protection
sector, according to the G2 Crowd Spring
Report, which also ranked the company as having the most significant
market presence in the space.
The report is based on reviews by fraud-protection company customers,
which are then verified and compiled by G2
Crowd, which serves as something of a Yelp for B2B businesses. The
analysis placed Signifyd above all competitors, ranking it first in
market presence and naming it a market leader.
“Service excellence has always been a hallmark of the value that
Signifyd brings to customers,” Signifyd Senior Vice President of
Customer Success Matt Lindeman said. “Signifyd is committed to building
on our legacy of exceptional service and keeping our customers at the
center of everything we do. It’s gratifying to see that our commitment
to service excellence is taking us in the right direction, and that our
customers value us as a strategic partner in their success.”
From its inception, Signifyd has made customer centricity the core focus
of its business. Company Co-Founder and CEO Raj Ramanand and Co-Founder
and Chief Product Officer Michael Liberty launched the company after
concluding that merchants shouldn’t have to become fraud experts or
shoulder the burden of detecting fraud and managing chargebacks.
The G2 Crowd recognition of Signifyd is particularly apt, because
Signifyd itself has preached the mantra of “customer love,” as it
focused on helping merchants build top-notch customer experiences
without the fear of fraud. The company’s Net Promoter Score, a closely
watched measure of customer satisfaction, is well above those of
consumer favorites Netflix, Starbucks, Amazon, Tesla and Apple.
G2 Crowd is among a small group of review sites that help businesses
identify reliable partners. The Spring Report is based on reviews
received by March 8.
“I love that it makes our jobs easier with preventing fraud,” Ashley
Linden, of Signifyd customer Jerome’s Furniture, posted in a review on
the site. “The representatives are prompt, polite and always providing
updates.”
Daniel Flanagan of ReserveBar wrote on the site that he appreciates the
way Signifyd experts guide him through orders identified as fraudulent,
explaining how Signifyd reached the conclusion it did.
“Extremely user friendly,” he wrote. “Reps from Signifyd are always
around to answer questions concerning chargebacks and other potential
issues that may be encountered.”
Signifyd’s technology and service has been recognized before. The
company was selected as a Gartner
Cool Vendor and Frost & Sullivan named Signifyd the
market leader in the guaranteed fraud protection space.
“Customer feedback has consistently indicated a high level of
satisfaction with Signifyd’s products,” Frost & Sullivan noted in its
“2018 North American Ecommerce Guaranteed Fraud Protection Growth
Excellence Leadership Award.”
About Signifyd
Signifyd enables merchants to grow with confidence by providing an
end-to-end commerce protection platform. Powered by the Signifyd
Commerce Network its advanced machine learning engine is able to protect
merchants from fraud, consumer abuse and revenue loss caused by barriers
and friction in the buying experience. Signifyd counts among its
customers a number of companies on the Fortune 1000 and Internet
Retailer Top 500 lists. Signifyd is headquartered in San Jose, CA., with
locations in Denver, New York, Belfast and London.
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