Press release

Florida’s Largest Public Utility Recovers One Billion Gallons of Unaccounted for Water

Sponsored by Businesswire

The most populous city in the southeastern United States, Jacksonville,
consistently rates in the top 20 in Forbes’ annual ranking of the Best
Places for Business and Careers. The task of providing water for all
those businesses—plus thousands of residences—falls to JEA,
the largest municipal electric utility in Florida and one of the largest
water and sewer utilities in the nation, providing electric, water and
sewer service to residents and businesses in northeast Florida.

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JEA worked closely with Sensus to develop a phased, large-meter change-out program and upgraded to O ...

JEA worked closely with Sensus to develop a phased, large-meter change-out program and upgraded to OMNI meters for greater service life and accuracy within a wider flow range. (Photo: Business Wire)

“As a municipally-owned utility, we are directly accountable to the
community we serve,” said JEA Meter Specialist Foreman Jody Godsey. “We
understand the important role we play in the local economy, so we’re
always looking for ways to improve our services and plan for the future.”

In 2013, JEA’s legacy large turbine and compound water meters reached
their end of life, putting a significant amount of JEA’s water revenue
at risk. JEA’s team strategically invested in an advanced meter upgrade
program to recapture unaccounted for water, protect revenue streams and
preserve the city’s natural resources.

JEA worked closely with long-time partner Sensus,
a Xylem brand, to develop a phased, large-meter change-out program,
ultimately replacing its legacy meters with Sensus OMNI™
meters for greater service life and accuracy within a wider flow range.
Additionally, the utility’s rigorous testing program identified outdated
meters in their system, so there was little to no downtime for JEA’s
25,000 commercial and industrial customers.

“Findings from our initial change-outs helped kick-start our larger
meter replacement project,” said Godsey. “It was clear how much the
upgrade would help us protect revenue streams and improve customer

Since first addressing the issue of aging meters in 2013, JEA has
experienced an overall gain of one billion gallons of measurable
water, achieved using a solution that includes the new Sensus OMNI
meters, advanced meter testing and valve maintenance best practices.

Read the full case
to learn more about JEA’s meter replacement program and how it
benefits customers today and for generations to come.

Learn more about building a smart utility network by visiting us at
booth #1503 during the June 9-12 American Water Works Association

About Sensus

Sensus helps a wide range of public service providers—from utilities to
cities to industrial complexes and campuses—do more with their
infrastructure to improve quality of life in their communities. We
enable our customers to reach farther through the application of
technology and data-driven insights that deliver efficiency and
responsiveness. We partner with them to anticipate and respond to
evolving business needs with innovation in sensing and communications
technologies, data analytics and services. Learn more at
and follow @SensusGlobal on Facebook,
and Instagram.

About Xylem

Xylem (XYL) is a leading global water technology company committed to
developing innovative technology solutions to the world’s water
challenges. The Company’s products and services move, treat, analyze,
monitor and return water to the environment in public utility,
industrial, residential and commercial building services settings. Xylem
also provides a leading portfolio of smart metering, network
technologies and advanced infrastructure analytics solutions for water,
electric and gas utilities. The Company’s approximately 17,000 employees
bring broad applications expertise with a strong focus on identifying
comprehensive, sustainable solutions. Headquartered in Rye Brook, New
York, with 2018 revenue of $5.2 billion, Xylem does business in more
than 150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that
transports water in plants, highlighting the engineering efficiency of
our water-centric business by linking it with the best water
transportation of all – that which occurs in nature. For more
information, please visit us at