Five9, Inc. (NASDAQ: FIVN), the leading provider of the intelligent cloud contact center, today announced the company’s software is being utilized with coronavirus (COVID-19) informational hotlines to handle incoming calls across the United States.
“In this unprecedented time of uncertainty, people are demanding access to information,” said Dan Burkland, Five9 President. “Five9 is proud to offer a reliable and safe work from home solution that enables agents to work remotely while also providing essential information regarding COVID-19 to local residents. It is times like these where the power of human connection and access to information is of the utmost importance.”
To date, the Five9 Intelligent Cloud Contact Center is being deployed in Orlando, Detroit and New York City to handle the incoming call traffic of local COVID-19 informational hotlines. In Detroit, the hotline required the rapid deployment of 5,000 inbound lines. In 24 hours, Five9 quickly provisioned the lines and agents were prepared to answer callers’ inquiries.
“Now is the time that we are able to demonstrate the quick agility and scalability that the cloud offers,” said Burkland. “Five9 has aided the seamless transition of tens of thousands of agents to working remotely to comply with work from home mandates while keeping enterprises functioning efficiently.”
For contact centers quickly looking to move to a remote workforce, Five9 recently launched the Five9 FastTrack program which offers a 48 hour turnaround time to quickly migrate contact center to the cloud and support a work from anywhere model.
To learn more about the Five9 FastTrack program, click here.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than six billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.
For more information, visit www.five9.com.