Epcon Communities, a respected homebuilder, franchisor and leader in the 55+ housing market for over 30 years, has selected Avid Ratings to measure and increase homebuyer satisfaction. Through this partnership, Epcon Communities and Avid will transform the customer lifecycle by using meaningful data to unlock insights and enhance the customer journey.
“Epcon Communities and our Franchise Builders across the country are very excited to be working with the Avid Ratings team and look forward to being able to learn from and better serve our customers for many years to come,” said Paul Hanson, President of Epcon Franchising. “Avid offers advanced technology and support that will allow us to capture and measure what is important to our homebuyers today, and in the future.”
“Having a unified digital CX eco-system across so many varied franchise companies will create more consistent, reliable, and accurate data. With a configurable dashboard, roll-up reporting, and access to aggregate data from those many franchise locations, Epcon will be able to gain invaluable homeowner insights across its national footprint,” said Aaron Everson, CEO, Avid Ratings.
With more than 28 years in the industry, Avid has helped thousands of homebuilding professionals measure, understand, and change their organizations to improve customer loyalty and increase company profitability. With Avid’s superb marketing capabilities, builders can instantly share customer feedback and star ratings across the web for greater brand awareness and reputation management.
Avid Ratings deploys surveys to homebuyers on their overall homebuying experience and provides ratings that can be benchmarked against builders throughout North America. Avid’s revolutionary software platform, AvidCX, enables businesses to effectively gather customer feedback, improve operations, and increase revenue. Clients can manage the entire customer experience with unlimited surveys, customizable dashboards, segmentation, reporting features, and more.
About Epcon Communities
Epcon Communities has been a leader in building homes and communities that are popular with the 55+ Housing demographic for over three decades. The Dublin, Ohio, based company franchises its business model and brand name across the country as well, and currently has over 50 independent builders developing Epcon Communities projects across the country.
About Avid Ratings
Avid Ratings is the leading resource for building quality in the world. Dedicated to the homebuilding industry, Avid helps companies build better customer experiences by gaining powerful consumer insights and deep customer feedback through a proprietary customer experience platform. Avid Ratings was named a Top 5 Sales Tool by BUILDER magazine, a Brilliance Award recipient by TecHome Builder, and also featured as a Top Product by Constructech Magazine. For more information, please visit www.avidratings.com.