Press release

Enhancing Customer Retention Rate With the Help of Customer Experience Analytics | Read Quantzig’s New Article to Know More

Sponsored by Businesswire

Quantzig, a leading analytics advisory firm that delivers customized
analytics solutions, has announced the completion of their new article
on the
importance of customer experience analytics
. By leveraging
customer experience analytics solutions, companies can analyze factors
that drive customer satisfaction and sentiments. Customer experience
analytics uses smart routing, filtering, and front-line response
capabilities that enable companies to improve customer engagement and
connect with them personally. Customer experience analytics acts as a
silver bullet in today’s competitive marketplace where businesses
compete for customer acquisition, market share, and customer retention.

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Enhancing customer retention rate with the help of customer experience analytics. (Graphic: Business ...

Enhancing customer retention rate with the help of customer experience analytics. (Graphic: Business Wire)

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Benefits of customer experience analytics:

Helps in offering personalized services

Today’s digitally empowered customers look for websites and services
that can recognize their preferences and interests and offer
personalized services. This can save time without them even realizing
it. This is not just true about specific customer segments but for
individual customer experience too. Businesses can devise a rigid
customer experience strategy by gauging customer experience metrics with
the help of customer experience analytics dashboards in real-time.

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buying behavior of your customers.
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of services.

Helps improve market expansion efforts

Customer experience analytics can help companies to identify factors
that help them improve business processes . If a business fails to
locate such factors, it is highly likely that customers will switch to a
competitors’ service. Therefore, analyzing such factors is very
essential for businesses in order to unveil huge opportunities and
understand the penetration level in the target market.

for more information
to know more about the benefits
of customer experience analytics.

Improves response time

Today’s customers hop onto various social media platforms to share their
experience with any brand. Therefore, having a good customer experience
management system becomes very crucial for businesses looking to gain a
competitive advantage. The only way businesses can arm themselves in
such a competitive landscape is by using customer experience analytics.
This can help in improving response time and proactively fix customer
experience issues even before they arise. Want to know more? Read the
complete article

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About Quantzig

is a global analytics and advisory firm with offices in the US, UK,
Canada, China, and India. For more than 15 years, we have assisted our
clients across the globe with end-to-end data modeling capabilities to
leverage analytics for prudent decision making. Today, our firm consists
of 120+ clients, including 45 Fortune 500 companies. For more
information on our engagement policies and pricing plans, visit: