With General Data Protection Regulations (GDPR) compliance rollouts
largely complete worldwide, Enterprise Content Management (ECM) vendors
are shifting from security and privacy priorities toward machine
learning and AI for tighter integration, the ECM Value Matrix 2019
shows. Leading vendors are pivoting to integration between independent
applications, optical character recognition for more efficient data
capture, collaboration tools, and the extension of AI and machine
learning (ML) technologies to help organizations derive more value from
their data.
ECM Technology Value Matrix Leaders include: Box, Laserfiche,
M-Files, Nuxeo, and OpenText
“This year user feedback has been radically different, leading with AI
and machine learning, automation, integration, capture, and
collaboration. Users stated that although security is still on their
radar, they now expect vendors to deliver secure products and are more
concerned with innovation as a differentiator,” said Barbara Peck,
principal analyst at Nucleus Research.
Nucleus predicts traditional monolithic ECM vendors will continue to
fade as buyers look for usability, functionality and innovation – rather
than reputation – when selecting content management and collaboration
platforms. Some mature vendors will remain, but won’t be expanding their
market position, as customers look for offerings that deliver an
integrated view of content management spanning the lifecycle of a
document from inception to archiving.
See the full report at: https://nucleusresearch.com/research/single/ecm-technology-value-matrix-2019/
About Nucleus Research
Nucleus Research is a global provider of investigative, case-based
technology research and advisory services. We deliver the numbers that
drive business decisions. For more information,
visit NucleusResearch.com or follow us on Twitter @NucleusResearch.
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