Easyship, the premier provider of cloud-based shipping and logistics software for eCommerce, announced today it was named the GOLD WINNER in “Most Effective Customer Service Improvement Strategy” at the 6th Annual 2019 Customer Sales and Service World Awards. The awards recognize outstanding sales and customer service achievements by businesses throughout the world.
Easyship, the innovative all-in-one shipping solution, has always put its global customer base of more than 100,000 clients at the forefront, offering 24/7 worldwide customer service and constant innovation to its cutting-edge product to offer a best-in-class service. The company’s adoption of the Balanced Scorecard model has successfully helped translate its mission of providing the most innovative shipping solutions on the market and offering world-class customer service into concrete actions.
“This award is a testament to Easyship’s unflinching focus on our customers, first and foremost,” said Mark Bäck, Head of Operations of Easyship. “By offering exceptional customer service to our clients, frequently innovating and updating our product, and remaining accessible 24/7, we’ve been able to power millions of shipments worldwide, while deepening trust with our merchants.”
Customer service is clearly an area Easyship has made a priority. “Creating and implementing a success strategy that puts our customers first has long been the foundation of Easyship’s success. As cliche as it sounds, without our happy customers we wouldn’t be where we are today. And I am extremely proud of where we are because of them,” adds Tommaso Tamburnotti, Co-Founder of Easyship. “Our customer engagement roadmap helps us not only provide fast, responsive customer service around the world, but also brings revolutionary new features to our product on a consistent basis so our clients have access to the best tools in the market for all of their global eCommerce and shipping needs.
In addition to this recognition at the 2019 Sales and Service World Awards, Easyship was also honored with as Transportation Company of the Year by the 2019 International Business Awards earlier this August as well as another Gold Stevie Award for “Web Excellence” in the 2019 American Business Awards® earlier this May.