Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, has launched capabilities that enable financial
institutions to enhance cybersecurity while improving the customer
experience. The company has launched SecureNowTM: Login
Defense from Fiserv to facilitate accurate recognition of suspicious
devices, enabling banks and credit unions to increase cyberattack
detection rates while reducing the number of times customers are
required to take extra steps to access accounts.
SecureNow: Login Defense is an extension of SecureNow from Fiserv, a
centralized, real-time cybersecurity platform that integrates
multi-factor and device-based authentication with behavioral analytics
to enable financial institutions to combat fast-moving threats while
simplifying the digital experience for legitimate users.
SecureNow: Login Defense incorporates device reputation insights from
the global consortium of iovation, a TransUnion company, and location
data from Neustar, a provider of real-time information services
including security solutions, to analyze potential risk based on a wide
range of device-related factors such as account access frequency,
history and location. Fiserv data shows devices being used by an
attacker are recognized in real time 90 percent of the time.
SecureNow includes multiple layers of behind-the-scenes security so the
experience is seamless for the customer. This was a key benefit for
South Carolina Federal Credit Union, which implemented SecureNow to
improve digital usability while increasing security.
“For us, the story had been, ‘let’s ratchet online banking down so tight
that we won’t ever get any fraud out of it,’ which turned out to be a
relatively successful approach,” said Brad Williams, chief technology
officer, South Carolina Federal Credit Union. “But the byproduct was a
challenging user experience for our members. After seeing what SecureNow
could do for us in the background, we felt comfortable replacing some of
the front-end security measures we had in place in order to provide a
simpler user experience.”
Since implementing SecureNow, South Carolina FCU has seen challenge
rates decline from 28 percent to less than 10 percent, meaning fewer
members are having to key in a one-time passcode or are getting locked
out of accounts. This not only improves the member experience, it also
helps lower call center volume.
Fiserv cybersecurity experts operate the SecureNow platform for
financial institutions, reducing overhead and allowing clients to focus
on core digital business activities.
“SecureNow replaces traditional security mechanisms with data-driven
risk decisioning and monitoring to deliver robust protections against
rapidly evolving threats,” said Dan Bjerke, senior vice president,
Digital Banking, Fiserv. “This allows financial institutions to deliver
the seamless user experiences digital banking users demand without
compromising on security.”
SecureNow complements other leading-edge cybersecurity solutions offered
by Fiserv, including CyberProtectSM and Cyber SecureSM,
which are designed to mitigate risks within the financial institution as
well as risks associated with customer-facing services.
Intelligent security capabilities offered by Fiserv enable financial
institutions to understand emerging threats and establish multilayered
defenses to minimize risk, prevent fraud, help ensure compliance, and
enable consumers and businesses to transact with confidence. In a world
moving faster than ever before, Fiserv helps clients deliver solutions
in step with the way people live and work today – financial services at
the speed of life. Learn more at fiserv.com.
- South Carolina Federal Credit Union Case Study – fisv.co/SouthCarolinaFCUSecureNow
- SecureNow – fiserv.com/resources/securenow-brochure.aspx.
About South Carolina Federal Credit Union
Connect with South Carolina Federal Credit Union for products, services
and financial literacy. More than 155,000 members and $1.7 billion
strong, the member-owned cooperative operates 20 offices in four major
markets to include Charleston, Columbia, Georgetown, and Florence. Over
55,000 surcharge-free ATMs are available worldwide through the Allpoint
Network. More information about South Carolina Federal can be found at
Fiserv, Inc. (NASDAQ: FISV) enables clients worldwide to create and
deliver financial services experiences in step with the way people live
and work today. For 35 years, Fiserv has been a trusted leader in
financial services technology, helping clients achieve best-in-class
results by driving quality and innovation in payments, processing
services, risk and compliance, customer and channel management, and
insights and optimization. Fiserv is a member of the FORTUNE®
500 and has been named among the FORTUNE Magazine World’s Most Admired
Companies® for six consecutive years, recognized for strength
of business model, people management, social responsibility and
innovation leadership. Visit fiserv.com
on social media for more information and the latest company news.