Datto Holding Corp. (“Datto”) (NYSE:MSP), the leading global provider of cloud-based software and security solutions purpose-built for managed service providers (MSPs), today announced that Canalys, a leading global technology market analyst firm, has ranked Datto as 1 of 4 “strategic” vendors in their first ever RMM/PSA Vendor Point of View (PoV) Report. The recently published independent, third-party report compares 17 leading, global vendors in the Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) space and ranked Datto as the vendor with the highest combined score.
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Canalys RMM / PSA Vendor Point of View (POV) Report (Graphic: Business Wire)
To be recognized as a strategic vendor for RMM and PSA, vendors needed to demonstrate strong technological capabilities and illustrate investment and ambition for continued growth. Vendors in this category also needed to display solid work in product development and technological capability, acquisitions to broaden their portfolio, and deliver training to provide MSPs with the skills necessary to help customers with their IT assets. The growth and importance of PSA and RMM solutions to the expanding MSP market means it is critical for MSPs to be able to assess vendors’ strengths and weaknesses, and this report serves as a valuable tool in their assessments.
“Using Datto’s RMM and Autotask PSA solutions, we’ve witnessed the tangible value these technologies provide,” said Richard Randle, Chief Information Officer at MBSG, an MSP based in California. “These solutions have enabled us to close a significant number of support tickets in 4 – 5 minutes, instead of 10 – 15 minutes – which translates into a full time employee. As the hiring manager, it’s instrumental that we’re able to effectively support our clients and grow the business without incurring the cost of additional staff. With Datto as our partner, we’re able to support more clients and the ensuing workload with the same staffing. That’s real dollars.”
“We are excited about being ranked as the highest combined scoring vendor in the RMM and PSA space by Canalys,” said Radhesh Menon, Chief Product Officer at Datto. “Being recognized as a ‘strategic’ vendor validates our focus on innovating to help our partners grow their business with secure and easy-to-use platforms that help drive efficiency, actionable insights, and profitability.”
About Datto RMM and Autotask PSA
The shift to remote work last year rapidly increased cyber security threats and vulnerabilities for SMBs. To better protect clients, MSPs need efficient and secure solutions to manage their endpoints and devices to help defend them from the growing rise of ransomware attacks. Datto RMM helps MSPs remotely secure, monitor and manage their clients’ IT endpoints, while Autotask PSA centralizes business operations to provide a singular view of the MSP’s entire business. In addition, integration between the two platforms provides seamless navigation across both platforms, with relevant, real-time asset data and actions providing clear insight into an MSP’s managed estate. This enables MSPs to mitigate issues before they impact customers, shaving minutes off each ticket and unlocking new business opportunities.
As the world’s leading provider of cloud-based software and security solutions purpose-built for delivery by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses (SMBs) can achieve with the right technology. Datto’s proven Unified Continuity, Networking, and Business Management solutions drive cyber resilience, efficiency, and growth for MSPs. Delivered via an integrated platform, Datto’s solutions help its global ecosystem of MSP partners serve over one million businesses around the world. From proactive dynamic detection and prevention to fast, flexible recovery from cyber incidents, Datto’s solutions defend against costly downtime and data loss in servers, virtual machines, cloud applications, or anywhere data resides. Since its founding in 2007, Datto has won numerous awards for its product excellence, superior technical support, rapid growth, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in Australia, Canada, China, Denmark, Germany, Israel, the Netherlands, Singapore, and the United Kingdom.