Press release

Crossfuze® Launches Federal Services Division to Provide ServiceNow® Expert Consulting to Federal Agencies

Sponsored by Businesswire

Crossfuze, a ServiceNow Gold Partner that helps organizations reimagine
enterprise services to achieve digital transformation, has launched
Crossfuze Federal Services, a division that will focus on extending the
company’s industry-leading ServiceNow consulting expertise to serve the
federal government, the company announced today.

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Craig P. Coy joins Crossfuze Board of Directors to provide expert counsel for Crossfuze’s growth in  ...

Craig P. Coy joins Crossfuze Board of Directors to provide expert counsel for Crossfuze’s growth in the public-sector ServiceNow industry. (Photo: Business Wire)

Helping to shepherd the growth and success of Crossfuze Federal Services
will be distinguished business executive Craig P. Coy, a retired U.S.
Coast Guard officer and former federal counterterrorism official. Coy
will join Crossfuze’s Board of Directors, providing expert counsel and
advice as the company works to become a strategic player in the
public-sector ServiceNow industry.

“It’s always exciting to help a business grow, particularly an
organization like Crossfuze that already has a stellar reputation in the
ServiceNow consulting and implementation industry,” said Coy, who
currently serves as chief executive officer for two companies, the
global risk management company Prosegur USA and the security services
provider Command Security Corporation. “I look forward to helping to
optimally position Crossfuze to build a strong Federal Services

Crossfuze’s entry into the federal sector comes on the heels of almost
two decades of experience working primarily in the private sector, 10 of
which have been focused on ServiceNow consulting and implementation
services. The company has over 100 dedicated ServiceNow consultants and
developers and over 600 total employees globally. Crossfuze has
successfully completed more than 1,800 ServiceNow implementations; past
customers have included local government agencies.

“No matter who we serve, Crossfuze excels at applying our
industry-leading expertise to deliver consulting and implementation
solutions that enable organizations to achieve digital transformation
with the powerful ServiceNow platform,” said Chris Howard, president and
chief executive officer of Crossfuze. “We look forward to extending our
brand of service excellence to help our federal partners modernize the
delivery and management of enterprise services throughout their

Crossfuze Federal Services will be based in Crystal City, Virginia, in
the Washington, D.C. metro area. Federal Services will focus on
tailoring Crossfuze’s award-winning ServiceNow digital transformation
strategies and tools to optimally serve federal customers. All Federal
Services offerings will include contracting provisions and other
administrative solutions that are fully compliant with federal
regulations and requirements.

“We are fully confident that Crossfuze has the talent, the experience
and the commitment to carve out an important niche in the federal
ServiceNow market,” said Jerry L. Johnson, chairman of Crossfuze and
partner of RLJ Equity Partners, which owns a majority interest in
Crossfuze. “We look forward to seeing Crossfuze’s newest board member,
Mr. Craig P. Coy, help usher the company into this exciting next phase
of Crossfuze’s growth and development.”

About Crossfuze

Founded in 2000, Crossfuze is a leading ServiceNow Gold Sales and
Services Partner, recognized by ServiceNow as the partner with the
highest customer satisfaction for the Americas and fastest growth in the
EMEA marketplace. With over 1,800 implementations, 18 years of
Enterprise Service Management experience and a global reach, Crossfuze
is known for providing superior service and in-depth knowledge that
enables organizations to accelerate the path to achieving their
ServiceNow vision. For more information, visit
and follow Crossfuze on LinkedIn
and Twitter.

About Crossfuze Board Member Craig P. Coy

Craig P. Coy, who joined the Crossfuze Board of Directors in April 2019,
is chief executive officer of Command Security Corporation, a physical
security company with 5,000 employees that recently merged with
Prosegur, a $5 billion global risk management company. He will also
serve as chief executive officer of Prosegur USA, the operating company
that combines the other merged companies to provide a total risk
management solution in the U.S. market. For nearly three decades, Coy
has held senior executive management roles in the public and private
sector, both nationally and internationally. His wide-ranging experience
includes executive responsibilities in the U.S. Coast Guard and the
White House, where his duties included serving on a counterterrorism
task force under Vice President George Bush and as the first Deputy
Director for Counter Terrorism at the National Security Council. He
holds a B.S. from the U.S. Coast Guard Academy and an MBA from Harvard
Business School. Coy has been awarded various military medals and
citations and was a finalist for the Ernst & Young 2001 New England
Entrepreneur of the Year.