SpendEdge, a global procurement market intelligence firm, has announced
the release of their Global
Contact Center Infrastructure Category – Procurement Market Intelligence
Report.
This press release features multimedia. View the full release here:
https://www.businesswire.com/news/home/20190617005265/en/
Global Contact Center Infrastructure Category – Procurement Market Intelligence Report. (Graphic: Business Wire)
The spend momentum of this category is primarily attributed to the
growing preference towards an omnichannel contact center support
infrastructure to leverage different modes of communications with
customers. The cost-effective utilization of cloud-based contact center
infrastructure is also driving its demand among buyers who are saving
almost 30% of their operating cost. Despite the forecast of growth,
increasing instances of network security issues, complexities while
managing multiple communication channels, among others, will impact the
contact center infrastructure market size in the years to come. Download
the Free Sample of the contact center infrastructure market
intelligence report here!
The contact center infrastructure market size in the US is exhibiting an
impressive growth owing to the implementation of robust technologies in
this category to augment the end-user experience, thereby reducing the
contact center personnel workload. Initiatives undertaken by the
government to generate employment coupled with the widespread
digitization is favoring the establishment of contact centers across
APAC. This will serve as one of the primary driving forces behind the
growth of the contact center infrastructure category in the region.
Meanwhile, the adoption of contact centers in Europe is slower as
compared to APAC and North America owing to factors such as social and
regulatory constraints, cultural mismatch, and language barrier.
This market intelligence report offers a detailed overview of the top
contact center infrastructure vendors, cost drivers, and category
management insights that can aid in devising a sustainable procurement
strategy. This report also provides contact center infrastructure
pricing insights that will help the buyers in identifying cost-saving
opportunities during procurement. Not what you are looking for? Request
for free customization.
“Category managers can achieve a significant reduction in the TCO by
transitioning to SIP architecture through a platform that supports
omnichannel customer service delivery,” says SpendEdge
procurement expert Tridib Bora.
This contact center infrastructure market intelligence report has
highlighted the following factors to play critical roles in influencing
category spend. They include:
-
Rising investment in R&D is the key factor driving the category price
growth - Rising cyberattacks will contribute to the category risk
-
Get
the full market intelligence report to know more about the
complete scope of this report
SpendEdge is now offering limited-time discounts on report |
SpendEdge’s procurement
market intelligence reports for the information
technology category offer information on critical cost drivers and
category pricing strategies to help the buyers achieve significant
cost-savings. The supply market forecasts provide information on
supplier performance benchmarking criteria to help buyers reduce spend
and establish better SLAs. Additionally, SpendEdge’s reports offer
category management insights and procurement best practices for the
category.
Report scope snapshot: Contact center infrastructure
Category ecosystem
- Market favorability index for contact center infrastructure vendors
- Competitiveness index for suppliers
- Threat of new entrants
-
Interested to know more about the scope of our market intelligence
reports? Download
a FREE sample
Category management enablers
- Procurement organization
- Contact center pricing insights
-
Want customized information from our contact center infrastructure
market intelligence report? Get
in touch
Category definition
- Category hierarchy
- Category scope
- Category map
-
To view this the complete table of contents for the market
intelligence report, Download
a FREE sample
Do you purchase multiple reports in a year? Our subscription
platform, SpendEdge
Insights, provides ready-to-use procurement research reports
for various categories. Now access the latest supplier news, innovation
landscape, markets insights, supplier tracking, and much more at the
click of a button. Start
your 7-day FREE trial now.
Related Reports:
-
Contact
Center Outsourcing Sourcing and Procurement Market Intelligence Report -
Global
PaaS Category – Procurement Market Intelligence Report
About SpendEdge:
SpendEdge
shares your passion for driving sourcing and procurement excellence. We
are the preferred procurement market intelligence partner for 120+
Fortune 500 firms and other leading companies across numerous
industries. Our strength lies in delivering robust, real-time
procurement market intelligence reports and solutions. To know more, https://www.spendedge.com/request-free-proposal
View source version on businesswire.com: https://www.businesswire.com/news/home/20190617005265/en/