Press release

Contact Center Infrastructure: Market Intelligence, Market Size, Pricing Insights, Vendors, Cost Drivers, Category Management Insights Now Available from SpendEdge

Sponsored by Businesswire

SpendEdge, a global procurement market intelligence firm, has announced
the release of their Global
Contact Center Infrastructure Category – Procurement Market Intelligence

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Global Contact Center Infrastructure Category - Procurement Market Intelligence Report. (Graphic: Bu ...

Global Contact Center Infrastructure Category – Procurement Market Intelligence Report. (Graphic: Business Wire)

The spend momentum of this category is primarily attributed to the
growing preference towards an omnichannel contact center support
infrastructure to leverage different modes of communications with
customers. The cost-effective utilization of cloud-based contact center
infrastructure is also driving its demand among buyers who are saving
almost 30% of their operating cost. Despite the forecast of growth,
increasing instances of network security issues, complexities while
managing multiple communication channels, among others, will impact the
contact center infrastructure market size in the years to come. Download
the Free Sample
of the contact center infrastructure market
intelligence report here!

The contact center infrastructure market size in the US is exhibiting an
impressive growth owing to the implementation of robust technologies in
this category to augment the end-user experience, thereby reducing the
contact center personnel workload. Initiatives undertaken by the
government to generate employment coupled with the widespread
digitization is favoring the establishment of contact centers across
APAC. This will serve as one of the primary driving forces behind the
growth of the contact center infrastructure category in the region.
Meanwhile, the adoption of contact centers in Europe is slower as
compared to APAC and North America owing to factors such as social and
regulatory constraints, cultural mismatch, and language barrier.

This market intelligence report offers a detailed overview of the top
contact center infrastructure vendors, cost drivers, and category
management insights that can aid in devising a sustainable procurement
strategy. This report also provides contact center infrastructure
pricing insights that will help the buyers in identifying cost-saving
opportunities during procurement. Not what you are looking for? Request
for free customization

Category managers can achieve a significant reduction in the TCO by
transitioning to SIP architecture through a platform that supports
omnichannel customer service delivery
,” says SpendEdge
procurement expert Tridib Bora.

This contact center infrastructure market intelligence report has
highlighted the following factors to play critical roles in influencing
category spend. They include:

  • Rising investment in R&D is the key factor driving the category price
  • Rising cyberattacks will contribute to the category risk
  • Get
    the full market intelligence report
    to know more about the
    complete scope of this report

SpendEdge is now offering limited-time discounts on report
purchases. Buy two reports and
get the third one for


SpendEdge’s procurement
market intelligence
reports for the information
category offer information on critical cost drivers and
category pricing strategies to help the buyers achieve significant
cost-savings. The supply market forecasts provide information on
supplier performance benchmarking criteria to help buyers reduce spend
and establish better SLAs. Additionally, SpendEdge’s reports offer
category management insights and procurement best practices for the

Report scope snapshot: Contact center infrastructure

Category ecosystem

  • Market favorability index for contact center infrastructure vendors
  • Competitiveness index for suppliers
  • Threat of new entrants
  • Interested to know more about the scope of our market intelligence
    a FREE sample

Category management enablers

  • Procurement organization
  • Contact center pricing insights
  • Want customized information from our contact center infrastructure
    market intelligence report?
    in touch

Category definition

  • Category hierarchy
  • Category scope
  • Category map
  • To view this the complete table of contents for the market
    intelligence report,
    a FREE sample

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